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Application Specialist – Lab Team (NA)

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KPM Analytics

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Location:
United States , Westborough

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Application Specialist – Lab Team supports the North American sales organization by providing technical application expertise for laboratory-based instrumentation. This role is responsible for conducting sample analysis in the Westborough MA laboratory, supporting customer applications both remotely and on-site, and partnering closely with the sales team to drive successful customer outcomes.

Job Responsibility:

  • Provide application and technical support to the North American sales team
  • Assist with technical objection handling and competitive product positioning
  • Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations
  • Support customers with method verification, validation, and transfer processes as appropriate
  • Maintain and manage demo lab equipment at the Westborough, MA headquarters
  • Deliver remote and on-site application support for AMS, Chopin, and Unity Scientific product lines
  • Travel to customer sites for demonstrations, training, and project support
  • Collaborate with service teams to troubleshoot and resolve application-related issues
  • Capture and maintain application activities and customer interactions in Salesforce CRM
  • Gather customer feedback and application insights to support product development and improvements
  • Develop and maintain calibrations as needed
  • Assist in training new employees and internal stakeholders
  • Perform additional duties as required

Requirements:

  • Previous experience in an applications support role within the scientific instrumentation or food industry
  • Hands-on experience with analytical/laboratory instrumentation preferred
  • Experience supporting customer-facing technical engagements
  • Excellent verbal and written communication skills in English
  • Ability to clearly present technical information to both technical and non-technical audiences
  • Bachelor's degree in chemistry, Food Science, or a related field required
  • Advanced degree preferred
  • Strong problem-solving and analytical skills
  • Excellent organizational and time management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong interpersonal and relationship-building skills
  • Customer-focused mindset with a proactive approach to support
  • Comfortable working independently and collaboratively
  • Openness to feedback and continuous improvement
  • Travel to customer sites for demonstrations, training, and project support
  • Ability to conduct laboratory sample analysis
  • Ability to develop and maintain calibrations

Nice to have:

  • Hands-on experience with analytical/laboratory instrumentation
  • Advanced degree preferred

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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