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Application & Services Operation SPV

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Vodafone

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Location:
Albania , Tirane

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Perks and benefits; Join Us; What you’ll do; Job Responsabilities; Who you are; What's in it for you; Who we are

Job Responsibility:

  • Oversee ASO Operations to align platforms with company policies, contracts, and regulations
  • Drive best practices and efficiency across service areas to enhance profitability
  • Take ownership of operational services, incident/problem/change management for ASO Infrastructure
  • Coordinate OCS/IN, Messaging, VAS, Call Centre, and Voice Network activities to maintain system functionality
  • End-to-end responsibility for ASO platform, ensuring secure and stable services
  • Drive initiatives to improve platforms and services resilience
  • Plan, test, and execute continuity and resilience tests
  • Manage incidents, decisions for service recovery, and alignment with company policies
  • Define policies, procedures, and best practices, including ITIL and security frameworks
  • Coordinate day-to-day support & maintenance activities, troubleshoot and resolve customer complaints
  • Monitor network performance, implement improvements, and perform software upgrades
  • Assist in Design and Development of s/w tools to improve systems monitoring
  • Be actively engaged in company’s planning processes including INTP, LRP & BCP
  • Lead by example ASO team members, coach and mentor them assisting to grow and cultivate VNO culture

Requirements:

  • Complex technology management
  • Service and service level management expertise
  • Strong communication, decision-making, conflict resolution
  • Familiar with UMTS, LTE, recent tech trends
  • Specific knowledge of OCS, SMSC, Call centre systems
  • Deep Data Centre operations understanding
  • Track record in complex projects, restructuring in tech context
  • Adaptability to rapid tech and business changes
What we offer:
  • All Necessary Devices: From laptops to mobile devices
  • Health & Life Insurance
  • Additional Compensation Based on Performance
  • Private Pension

Additional Information:

Job Posted:
January 31, 2026

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