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Robert Half Logo Robert Half · IT - Administration

Application Services Manager

United States, Phoenix · Job Posted April 19, 2026
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Job Description

The Application Services Manager is responsible for the day-to-day operational leadership, support, and service delivery of the organization’s enterprise ERP application portfolio. This role serves as the primary operational owner for the largescale mainframe/server/cloud-based, vendor hosted and internally developed applications which facilitate organization-wide operational “ERP” business workflows. The selected candidate will ensure ensuring the effective triage of requests for new/modified applications, the thorough creatin of IT and end user testing and training plans, leading to SOX compliant change management for production implementation, and ongoing support. Strong coordination between IT teams, business stakeholders, and vendors is required.

Job Responsibility

  • Assume responsibility for day-to-day largescale mainframe/server/cloud-based, vendor hosted and internally developed production application uptime and timely processing working through members of the Enterprise Applications technical team
  • Monitor and mentor Enterprise application technical resources through production problem communications, escalations, issue resolution, and root cause analysis
  • Support onboarding new production applications, ensuring appropriate primary/backup support technical team members are assigned, appropriate application security and best practice configurations are implemented, and related IT teams are aware of critical go-live milestones and important support details
  • Manage application support ticket queues, including service requests, incidents, and enhancements, to ensure timely resolution and adherence to service level expectations
  • Serve as the primary point of contact for routine application issues, escalations, and P1/P2 incident coordination
  • Ensure incidents, problems, changes and requests are properly tracked, documented, and communicated

Requirements

  • Bachelor’s degree in a technical or business-related field preferred
  • 8+ years of progressive experience in enterprise ERP application support, large scale enterprise application management, or IT service delivery
  • 3+ years of experience in a lead or managerial role overseeing application operations or support teams
  • Strong experience supporting ERP and other enterprise applications in complex business environments
  • Strong technical knowledge of the wholistic application environment and interconnectivity including operating systems, databases, interfaces, application code, application security, and application configuration best practices
  • Working knowledge of ITIL-based service management processes (Incident, Problem, Change)
  • SOX application control implementation and compliance or other regulatory support for applications
  • Experience coordinating across technical teams, business stakeholders, and vendors
  • Excellent organizational, prioritization, and problem-solving skills
  • Strong verbal and written communication skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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