CrawlJobs Logo
Avaloq Logo Avaloq · IT - Administration

Application Service Desk Specialist

Philippines, Makati City · Job Posted December 23, 2025
Apply Position
Job Link Share

Job Description

The Service Desk Agent will be working in the Service Centre APAC team and support key stakeholders with the objective of delivering high-quality and effective client service activities that meet the client needs and requirements. You will be acting as the single point of contact for all clients asking for IT support (ITO and AMS); manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to the client. The Service Desk Agent also manages the service malfunction/interruption communications and service related report activities.

Job Responsibility

  • Act as single point of contact for clients, handling calls, tickets and e-mails
  • Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
  • Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
  • Manage the requests life-cycle including closure and verification
  • Manage service, access and authorization requests
  • Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
  • Inform clients and/or management in case of service interruptions or planned maintenance activities
  • Provide statistics and reports to management and internal/external clients
  • Support internal/external clients in using the Ticketing Tool
  • Monitor and escalate procedures relative to the appropriate SLA
  • Provide management information and recommendations for service improvement
  • Identify and contribute to problem identification

Requirements

  • Academic degree relevant to Banking, Information Technology or Computer Science
  • 3 to 6 years of functional experience in IT Service Operation
  • Excellent analytical and problem-solving skills
  • Strong in communication, able to relate to relevant internal and external stakeholders along with end users
  • Strong organizational skills, ability to handle multiple assignments simultaneously and effective escalation management skills
  • Capable of dealing productively with stressful situations

Nice to have

  • Experience working within a matrix-style structure
  • Experience with Avaloq Banking System
  • Avaloq Banking Suite Foundation
  • ITIL certification

What we offer

  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
Avaloq - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Application Service Desk Specialist

8 matching positions

IT/OT Service Desk Specialist

We are looking for a skilled IT/OT Service Desk Specialist to join our team in N...
Location
Location
United States , North Charleston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
  • Proven track record in IT support or system administration roles
  • Strong knowledge of operating systems, including Windows and Linux, as well as hardware and software applications
  • Proficiency with Active Directory for account and access management
  • Hands-on experience with Microsoft Windows 10 and basic troubleshooting techniques
  • Familiarity with service desk ticketing systems for issue tracking and resolution
  • Excellent communication and customer service skills to address user needs effectively
Job Responsibility
Job Responsibility
  • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary
  • Monitor system performance to ensure reliability, security, and optimal functionality
  • Assist end users with system access, hardware setup, application usage, and configurations
  • Document incidents, solutions, and knowledge base articles to promote ongoing improvement
  • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades
  • Perform account management tasks, such as resetting passwords and resolving access issues
  • Provide remote support for users both on-site and in off-site locations
  • Deliver basic training to users on IT tools and technologies to enhance their efficiency
  • Collaborate with internal IT teams and external vendors to address and resolve technical issues
  • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Service Desk Specialist

We are looking for a Service Desk Specialist to strengthen our global IT Service...
Location
Location
India , Chennai
Salary
Salary:
Not provided
exasol.com Logo
Exasol
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in enterprise IT support (Service Desk or comparable role)
  • Strong troubleshooting expertise in: Windows operating systems
  • Enterprise client hardware environments
  • Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)
  • Solid working knowledge and troubleshooting capability in: macOS
  • Linux
  • Mandatory experience with: Microsoft Intune (endpoint management and device compliance)
  • Ticketing systems (e.g. Jira, ServiceNow, or similar)
  • Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)
  • IT asset and license management
Job Responsibility
Job Responsibility
  • Provide advanced 1st Level IT support to internal users across multiple global locations, with primary on-site and operational focus on the Chennai office
  • Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents
  • Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure
  • Manage and process incidents, service requests, and standard changes in accordance with ITIL practices
  • Take ownership of escalated or business-critical tickets within the Service Desk scope
  • Provide hands-on IT support and coordination for the Chennai hub
  • Perform technical onboarding and offboarding (account provisioning, access management, workstation setup)
  • Install, configure, and maintain laptops, smartphones, monitors, and accessories
  • Maintain accurate asset documentation in the configuration management database (CMDB)
  • Support and continuously improve endpoint management processes (Windows, macOS, MDM solutions – especially Microsoft Intune)
What we offer
What we offer
  • Competitive compensation
  • A structured onboarding program and hands-on mentorship
  • Opportunities to develop technical expertise in modern IT infrastructure and automation
  • Exposure to a global technology environment
  • The opportunity to grow within a fast-paced and collaborative international team
  • Fulltime
Read More
Arrow Right

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
34000.00 - 44000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Excellent communication skills, founded in being a good listener
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
  • Experience providing support via remote tools (5 years minimum)
  • Experience handling Technical Service Tickets (5 years minimum)
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
Job Responsibility
Job Responsibility
  • Work on and resolve escalated Service Desk Tickets and Projects
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced remote troubleshooting
  • Remote Hardware Maintenance and Support
  • Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Tier 1 Service Desk Specialist

Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join ...
Location
Location
United States
Salary
Salary:
19.00 - 21.00 USD / Hour
makpar.com Logo
Makpar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6months - 1 year of experience using ServiceNow ticketing system (preferred)
  • Proficiency using MS Office suite – namely Office365, MS Word, and MS Excel
  • MS Windows 10 systems e.g Dell and Microsoft laptop and tablet hardware knowledge
  • iPhone configuration and troubleshooting
  • Superb oral, written, and communication skills essential
  • Associate degree (preferred) in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field
  • A+ certification highly preferred, plus a ITILv3 and/or ITILv4 certificate
  • Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Job Responsibility
Job Responsibility
  • Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM
  • Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic hardware and application troubleshooting, email system usage, and other non-hands-on activities
  • Reset account passwords, security tokens, PINs, and other administrative account management support activities as needed
  • Manage incidents, Problems, and Service Requests. Use ServiceNow for creating and handling tickets for Incidents and Requests
  • Escalate tickets based on expertise and appropriate group membership- answer customer telephone calls
  • Ensure that all Incidents are promptly and accurately documented in ITSM. Track Incident from the first report to remediation
  • Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
  • Update and ensure that all tickets are updated in a manner that meets the applicable SLAs
  • Monitor status of all open tickets and escalate as required and coordinate resolution with other internal and external teams, as appropriate
What we offer
What we offer
  • Great benefits package
  • Excellent training and career development opportunities
  • Flexible work schedules
  • Generous compensation package
  • Fulltime
Read More
Arrow Right

IT Service Desk Specialist - Third Shift

The Abercrombie IT Service Desk is a high energy, customer-oriented team providi...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
abercrombie.com Logo
Abercrombie & Fitch Co.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in IT or related field or combination of education and experience
  • Excellent customer service skills
  • Hard working, reliable, and dependable
  • Ability to work within a team environment, sharing workload and responsibilities
  • Quick to adapt and eager to learn
  • Effective verbal, phone, written, and interpersonal communication skills
  • Capable of maintaining corporate and job-related confidential information
  • Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
  • Familiarity with mobile device hardware and operating systems (iOS/Android)
Job Responsibility
Job Responsibility
  • Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
  • Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
  • Support retail operations by providing coaching and guidance to store associates
  • Troubleshoot problems to resolution or escalate when necessary
  • Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
  • Fulfill hardware and software requests by coordinating and completing configuration and installation
  • Perform end-user training as it regards assistance with supported applications and services
What we offer
What we offer
  • Incentive bonus program
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid time off and one paid volunteer day per year
  • Fulltime
Read More
Arrow Right

French IT Service Desk Senior Specialist

We are seeking an IT Service Desk Specialist to provide first-line and second-li...
Location
Location
Egypt , Giza
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • C1-C2 French Speaker
  • Experienced in customer-facing IT support functions
  • Strong technical and IT knowledge, including MS Office applications
  • Familiar with multi-partner environments and ITIL processes (certification desirable)
  • Skilled in communication and able to work effectively in international teams
  • Analytical, organised, and proactive, with the ability to remain calm under pressure and adapt to change
Job Responsibility
Job Responsibility
  • Receive and manage requests/incidents via multiple channels (calls, email, portals such as Remedy, ServiceNow)
  • Acknowledge and validate requests within agreed response times
  • Provide Level 1 support and first-time resolution
  • escalate and manage Level 2 support when required
  • Process tickets and orders in relevant systems, ensuring accuracy and completeness
  • Liaise with internal and external partners to ensure SLA compliance
  • Maintain FAQs and knowledge management collateral
  • Authorise communications against approved lists and report unauthorised contacts
  • Contribute to service improvement initiatives and support knowledge management processes
  • Handle incidents and escalations with ownership throughout their lifecycle
What we offer
What we offer
  • Opportunity to work in a global, collaborative environment
  • Exposure to cutting-edge IT service management tools and processes
  • Career development through training and industry certifications
  • A culture that values diversity, inclusion, and continuous learning
Read More
Arrow Right

Epic Certified Business Systems Analysis Specialist-Clinical Service Desk-Remote

We are currently seeking a Business Systems Analysis Specialist to join our Clin...
Location
Location
United States , Fargo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year Healthcare-Healthcare Systems-Customer Service
  • Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support
Job Responsibility
Job Responsibility
  • Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
  • Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
  • Drive issue resolution in alignment with established Service Level Agreements (SLAs)
  • Handle incoming calls and tickets while following account‑specific procedures and documentation standards
  • Maintain a strong understanding of current Epic configurations, functionality, and system updates
  • Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
  • Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
  • Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement
  • Fulltime
Read More
Arrow Right

It Help Desk Specialist

Serving as the first point of contact for customers seeking technical assistance...
Location
Location
United States , Dallas Fort Worth
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of three-year experience in a technical support role and related field customer service experience
  • Experience in and working knowledge of PC hardware and laptop repair, networking, Microsoft Windows, remote client connectivity and software installation and removal
  • Exceptional customer service
  • Strong analytical skills
  • able to assess and solve issues in a high-pressure environment
  • Maintains a good understanding of IT industry trends
  • Excellent written and oral communication skills
  • Ability to participate in after hours on-call support
  • Proficiency in Office365 and other business software applications
  • Good understanding of computer systems, mobile devices and other tech products
Job Responsibility
Job Responsibility
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training
  • Respond to technical IT assistance requests from the ticketing system
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements on procedures
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • Fulltime
Read More
Arrow Right