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Pre-sales Support: Act as the technical 'closer' by delivering expert demonstrations that bridge clinical needs with VarSome Premium and Clinical
own the customer evaluation process, solve 'pain points' around variant analysis, and advise on lab equipment/system integrations
Post-sales Support: Lead onboarding sessions for geneticists and bioinformaticians to ensure rapid 'time to value'
act as the primary lead for on-premises and private cloud deployments, coordinating infrastructure specifications between clients and our DevOps team
Workflow Optimization & Support: Fine-tune filtering strategies and automation to maximize platform 'stickiness' while acting as a high-level bridge between customer support and stakeholders
Scientific Advocacy: Systematically gather power-user feedback to influence the product roadmap and cultivate strategic relationships for conference presentations (ESHG, MedTech) and the development of technical white papers
Cross-functional Collaboration: Partner with Product, Marketing, and Operations to ensure product-market fit and growth
Requirements
Master’s or PhD in Human Genetics, Laboratory Medicine, Molecular Biology/Pathology, Life Sciences, or related field
Hands-on experience in clinical genomics workflows, including NGS library preparation, sequencing, and secondary and/or tertiary analysis in a clinical setting
Solid grasp of variant classification frameworks and deep understanding of NGS workflows
Ability to simplify complex clinical genomics and bioinformatics concepts
Native in Spanish
Proficiency in English
Nice to have
Previous background in a hospital or private laboratory setting interpreting NGS patient cases
Familiarity with working in regulated environments, such as IVDR, CLIA/CAP, or similar standards
Proven experience in multicultural environments and/or supporting international customers in a scale-up setting
What we offer
Position in a fascinating healthcare growth domain, at the cutting edge of technology and research
A competitive compensation package tailored to your unique expertise and professional background
A remote-first work environment that promotes a healthy work-life balance
Endless learning opportunities, while transferring new technologies from academics to clinical practice all over the world