Application Production Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope. The candidate will provide application support within the Banking and Financing Services area for the DTS - IT DIGITAL team. Will be dedicated to Data applications, so some knowledge in ETL and Oracle is essential. This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements on the current processes. The team also following strictly the ITIL practices on their daily activities.

Job Responsibility:

Technical support on company's applications, both locally developed and third parties internally hosted
Internal end user/external counterparties support / communications
Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place
Monitoring the application status
Monitoring the infrastructure server resources
Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
Tracking all the incoming requests on the ticketing system
Updating the progress of the execution of all tasks in the ticketing tools
Assessing the priority of the incoming requests involving the key people who might be helpful define it
Performing the analysis, planning all technical tasks required and executing them
Defining tactical solutions to resume processes as quick as possible
Contributing to find out the incident root cause
Engaging the proper escalation path for all situations
Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
Acting as the first point of contact for all tasks/enquiry related to production
Managing the communication with internal end-users and external clients for the topics in-scope

Requirements:

At least 5 years-long experience
Teamwork attitude
Accuracy
Stress management and self-control
Problem solving
Strong analytical skills
Responsiveness
Autonomy
Proactivity
Knowledge and experience with RedHat Linux
Good IT infrastructure knowledge
Application Performance Monitor (Dynatrace preferable)
Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)
Knowledge and experience with Database / Oracle Exadata
ETL (IBM DATA STAGE)
Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks
English
Good communication skills
Autonomous and proactive person
Team player
Think out-of-the box and come up with new ideas/ improvements for the processes

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

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Application Production Support