Application Production Support Engineer

Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems. Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users. Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders. Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences. Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides. Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling. Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications. Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices.