Application Production Support Engineer

Application Production Support Engineer - Generative AI Tools- Assistant Vice President

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field.
8-13 years of experience in application production support or a related role.
Strong understanding of software development lifecycle and DevOps principles.
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP.
Change Management , Incdient management , Problem Managemet,Stakeholder management
Proficiency in at least one scripting language (e.g., Python, Bash).
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana).
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
A passion for AI and machine learning.

Job Responsibility

Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems.
Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users.
Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders.
Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences.
Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides.
Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling.
Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications.
Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices.

Fulltime

Application Production Support Engineer Generative AI

We are seeking a motivated team member to support our AI and DevOps Platform Sup...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience-related or stability-focused activities preferred
Ability to collaborate effectively with cross-functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day-to-day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge-sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost-efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Provide front-line technical support: Diagnose and resolve production issues rel...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
8-13 years of experience in application production support or a related role
Strong understanding of software development lifecycle and DevOps principles
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP
Proficiency in at least one scripting language (e.g., Python, Bash)
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana)
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
A passion for AI and machine learning

Job Responsibility

Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems
Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users
Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders
Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences
Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides
Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling
Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications
Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices

Fulltime

Application Production Support Engineer

Provide front-line technical support: Diagnose and resolve production issues rel...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
8-13 years of experience in application production support or a related role
Strong understanding of software development lifecycle and DevOps principles
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP
Proficiency in at least one scripting language (e.g., Python, Bash)
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana)
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
A passion for AI and machine learning

Job Responsibility

Provide front-line technical support
Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems
Monitor application health
Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users
Incident Management
Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders
Collaborate with engineering teams
Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences
Develop and maintain documentation
Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides

Fulltime

New

Lead Python and Generative AI Engineer

We're searching for a highly skilled and experienced senior engineer and Python ...

Location

Canada , Mississauga

Salary:

120800.00 - 170800.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in the software industry, with a strong emphasis on building enterprise software
6+ years of relevant experience in developing and implementing scalable and robust Python-based platforms for AI-driven applications and systems using salient Python libraries (e.g., FastAPI, Flask, Django, Pandas, NumPy, Prefect, Scikit-learn, Hugging Face)
5+ years of experience delivering complex Python-based solutions and services (e.g., backend services, APIs) into production
Demonstrated experience in managing and implementing successful projects of varying sizes and complexities
Proven understanding of Generative AI systems, AIOps, and application monitoring/evaluation
Experience with cloud architectures, with specific experience in public cloud offerings
Strong passion and proven hands-on experience integrating with AI/ML technologies, particularly using Python
Experience with software development agents, agile development, CI/CD pipelines, software testing, and code reviews
Ability to quickly learn new technologies, adjust priorities, influence highly skilled engineering teams, and guide technology decisions
Demonstrated leadership and project management skills

Job Responsibility

Lead the design, development, and maintenance of highly complex Python-based GenAI platforms, applications, services, and supporting infrastructure to ensure seamless operation, scalability, and integration of AI capabilities across various Citi business units
Engage with data science, technical, and business stakeholders to define and design overall architecture for key use-cases, specifically focusing on Python-based solutions for our lines of business
Drive the deployment of new GenAI products and process improvements, working with internal and external partners to design, validate, and deliver solutions with commercial benefit for Citi, with a strong emphasis on robust Python implementations
Resolve high-impact technical and business problems, leading projects through in-depth evaluation of complex GenAI business processes, system architecture, and industry standards, providing innovative Python-driven solutions
Provide expert guidance and advanced knowledge in Python-based programming, ensuring platform design adheres to architectural blueprints and best practices for generative models
Develop and enforce robust Python coding standards, testing methodologies, debugging practices, and implementation strategies for enterprise-grade solutions, leveraging an advanced understanding of system flow
Manage multiple concurrent initiatives and projects of varying sizes and complexity, engaging with external vendors and startups for joint initiatives and exploration of new directions, particularly those involving Python-based technologies
Cultivate a comprehensive understanding of how business, architecture, and infrastructure integrate within the GenAI ecosystem at Citi to achieve strategic goals
Serve as an advisor and coach to mid-level developers and analysts specializing in Python and GenAI technologies, fostering skill development and effective work allocation
Collaborate with Citi's Risk and Control teams to ensure best practices are followed regarding governance, risk management, standardization, and tooling for Python-based GenAI systems

Fulltime

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Application Production Support Engineer - Generative AI Tools

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