Application Performance Monitoring and Support Manager

• Lead and manage the application support team, ensuring high‑quality service delivery
• Oversee incident management processes, ensuring timely resolution of issues
• Implement and maintain monitoring tools to ensure system performance and availability
• Work closely with development teams to ensure smooth deployment of new features and updates
• Provide regular updates on system performance, incidents, and resolutions to senior management
• Ensure adherence to regulatory requirements and internal policies
• Conduct capacity management processes and forecasting
• Conduct post‑mortem meetings and follow up on action items
• Leverage AI‑driven observability to detect anomalies, predict incidents, and automate root‑cause analysis
• Implement AI‑based alerting and noise reduction to improve signal‑to‑noise ratio in monitoring systems
• Use LLM‑based assistants to accelerate troubleshooting, log analysis, and knowledge retrieval

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• Several years of experience in application support, with a strong understanding of SDLC
• Proficiency in SQL, incident and change management, and familiarity with monitoring tools like New Relic or Dynatrace
• ITIL, CISSP, PMP, or other relevant certifications preferred
• Strong problem‑solving abilities and attention to detail
• Excellent communication and leadership skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Knowledge of Linux, UNIX, Windows, and databases (Oracle, MS SQL)
• Experience with AI‑powered monitoring platforms (Datadog Watchdog, Dynatrace Davis, New Relic AI)
• Understanding of machine‑learning concepts relevant to operations: anomaly detection, forecasting, pattern recognition
• Ability to evaluate and integrate LLM‑based tools into support workflows (incident summarization, RCA assistance, runbook automation)
• Familiarity with AIOps frameworks and automated remediation pipelines

ITIL, CISSP, PMP, or other relevant certifications preferred

• Private health insurance
• Bi-Monthly company wide social and team building activities
• Hybrid & Remote work arrangements
• Flexible working hours
• Daily paid meal
• Wellbeing day
• Training and Development opportunities