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This is an exciting opportunity for someone with experience in IT support or application development role to join a friendly and professional team. You will be someone who enjoys fixing IT issues and be passionate about delivering quality customer service. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework.
Job Responsibility:
Accountable for working within the ITIL framework to manage incidents, problems and changes
Investigate system issues raised via Service Desk with the aim of resolving the issues promptly
Address the root causes of incidents to prevent recurrent incidents to minimise business impact
Develop, test, document and implement changes/fixes
Involve in service improvement activities by participating in any local or group wide projects
Monitor day-to-day operations to ensure service stability and report to management
Requirements:
Experience in IT support or application development role
Strong analytical reasoning and problem-solving skills
Ability to communicate effectively with stakeholders at all levels
Ability to work under pressure to meet SLAs
Experience developing fixes to resolve service issues
Proven expertise in Oracle, SQL, and PL/SQL
Hands-on experience with Unix or Linux environments and shell scripting
Nice to have:
Experience of IT service management
ITIL Foundation qualification or equivalent
Experience of working with Third Party Vendors/Managed Service Providers
Knowledge of file transfer tools
Experience in Control-M batch scheduler and GIT/Bitbucket