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Application Operations Manager

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Bank of Ireland

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Location:
United Kingdom , Bristol

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is an exciting opportunity for someone with experience in IT support or application development role to join a friendly and professional team. You will be someone who enjoys fixing IT issues and be passionate about delivering quality customer service. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework.

Job Responsibility:

  • Accountable for working within the ITIL framework to manage incidents, problems and changes
  • Investigate system issues raised via Service Desk with the aim of resolving the issues promptly
  • Address the root causes of incidents to prevent recurrent incidents to minimise business impact
  • Develop, test, document and implement changes/fixes
  • Involve in service improvement activities by participating in any local or group wide projects
  • Monitor day-to-day operations to ensure service stability and report to management

Requirements:

  • Experience in IT support or application development role
  • Strong analytical reasoning and problem-solving skills
  • Ability to communicate effectively with stakeholders at all levels
  • Ability to work under pressure to meet SLAs
  • Experience developing fixes to resolve service issues
  • Proven expertise in Oracle, SQL, and PL/SQL
  • Hands-on experience with Unix or Linux environments and shell scripting

Nice to have:

  • Experience of IT service management
  • ITIL Foundation qualification or equivalent
  • Experience of working with Third Party Vendors/Managed Service Providers
  • Knowledge of file transfer tools
  • Experience in Control-M batch scheduler and GIT/Bitbucket
  • Exposure to JBoss and Axway environments
What we offer:
  • Hybrid working
  • 25 days annual leave
  • Excellent pension contributions
  • 6 months paid maternity leave
  • Innovative fertility and surrogacy policy
  • Working parent and carer supports
  • Substantial health insurance contribution
  • Employee assistance program
  • WebDoctor
  • Financial wellbeing coaches
  • Support for professional qualifications

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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