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Responsible for the end-to-end solution design and architecture. Define product strategy to drive business outcomes for the Customer Care function. Define and analyze metrics that inform the success of technical solutions. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and designers. Be able to craft and own the 2-3 year product roadmap and product vision. Effectively communicate technical requirements to engineers and non-technical requirements to the business. Create PRD (Product Requirement Document) and create user stories. Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.
Job Responsibility:
Responsible for the end-to-end solution design and architecture
Define product strategy to drive business outcomes for the Customer Care function
Define and analyze metrics that inform the success of technical solutions
Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and designers
Be able to craft and own the 2-3 year product roadmap and product vision
Effectively communicate technical requirements to engineers and non-technical requirements to the business
Create PRD (Product Requirement Document) and create user stories
Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies
Requirements:
Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Computer Engineering, Engineering, Computer and Information Technology, or a closely related field and 60 months of post-baccalaureate, progressive experience in the job offered or in a related occupation
Requires 60 months of experience involving the following: Requirement Gathering
Business Analysis and Business Case Preparation
Salesforce Configuration
Software Testing
Agile Methodologies
Software Development Life Cycle (SDLC)
Customer and Partner Portals Implementations and CRM Implementations