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Application Management Specialist

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NTT DATA

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Location:
United States , Durham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a Application Management Specialist to join our team in Durham, North Carolina (US-NC), United States (US).

Job Responsibility:

  • Develop and support using NTT DATA’s proprietary technologies and methodologies, including NTT Business Management System, NTT Support Operations Model (SOM), V-Process Model for the Software Development Life Cycle, Software Quality Assurance Methodology (QATlyst), and NTT Defect Management System (DMS)
  • Develop, monitor, and support application solutions using NTT DATA Services’ premier automation tools like GM1/Resolution Automation, Incident Navigator, and AFTE to enhance operational efficiency

Requirements:

  • 5+ years of experience in Creating and maintain solutions using tools such as Edifecs, Java Script, Node JS, Java to improve customer experience and service quality
  • Develop and maintain code in Java, SQL, and QM Queries
  • Interact with business users and clients to propose solutions for existing problems or bugs, manage expectations, and offer experienced recommendations on system enhancements
  • Support and monitor bots and applications using NTT DATA’s AFTE Command Center tool, PowerBI Dashboards
  • Align with NTT DATA’s Support Model, including Change Management, Incident Management, and Problem Management
  • Collaborate with Quality Analysts to ensure successful system and acceptance test signoffs for code promotion
  • Assist with business use cases following NTT DATA’s Software Quality Assurance Methodology (QATlyst)
  • Adhere to NTT customized processes for delivering customer SLAs
  • Research, analyze, debug, and modify programs to ensure technical accuracy, reliability, and performance
  • Manage system software upgrades, including planning, scheduling, coordination, and deployment
  • Provide L2 (RCA/Research) and L3 (Code fix/testing) support for business-related applications and automations
  • Conduct root cause analysis, provide immediate fixes for production issues, and drive toward permanent solutions
  • Create automated status and financial reports using PowerBI
  • Document system processes, including design, test plans, issue logs, and project artifacts
  • Generate daily financial and balancing reports and monitor checklist activities to ensure financial compliance
  • Provide estimations, high-level design documentation, and engage in project meetings
  • Coordinate with offshore teams and business users to ensure timely project delivery
  • Represent the team in client and project status meetings, as well as during Major Incident resolution
  • Create and execute test cases for business/user, functional, and technical requirements

Additional Information:

Job Posted:
April 16, 2026

Work Type:
On-site work
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