Application Management Specialist Job at NTT DATA (Durham)

Job Description

We are currently seeking a Application Management Specialist to join our team in Durham, North Carolina (US-NC), United States (US).

Job Responsibility

Develop and support using NTT DATA’s proprietary technologies and methodologies, including NTT Business Management System, NTT Support Operations Model (SOM), V-Process Model for the Software Development Life Cycle, Software Quality Assurance Methodology (QATlyst), and NTT Defect Management System (DMS)
Develop, monitor, and support application solutions using NTT DATA Services’ premier automation tools like GM1/Resolution Automation, Incident Navigator, and AFTE to enhance operational efficiency

Requirements

5+ years of experience in Creating and maintain solutions using tools such as Edifecs, Java Script, Node JS, Java to improve customer experience and service quality
Develop and maintain code in Java, SQL, and QM Queries
Interact with business users and clients to propose solutions for existing problems or bugs, manage expectations, and offer experienced recommendations on system enhancements
Support and monitor bots and applications using NTT DATA’s AFTE Command Center tool, PowerBI Dashboards
Align with NTT DATA’s Support Model, including Change Management, Incident Management, and Problem Management
Collaborate with Quality Analysts to ensure successful system and acceptance test signoffs for code promotion
Assist with business use cases following NTT DATA’s Software Quality Assurance Methodology (QATlyst)
Adhere to NTT customized processes for delivering customer SLAs
Research, analyze, debug, and modify programs to ensure technical accuracy, reliability, and performance
Manage system software upgrades, including planning, scheduling, coordination, and deployment
Provide L2 (RCA/Research) and L3 (Code fix/testing) support for business-related applications and automations
Conduct root cause analysis, provide immediate fixes for production issues, and drive toward permanent solutions
Create automated status and financial reports using PowerBI
Document system processes, including design, test plans, issue logs, and project artifacts
Generate daily financial and balancing reports and monitor checklist activities to ensure financial compliance
Provide estimations, high-level design documentation, and engage in project meetings
Coordinate with offshore teams and business users to ensure timely project delivery
Represent the team in client and project status meetings, as well as during Major Incident resolution
Create and execute test cases for business/user, functional, and technical requirements

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