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NTT DATA Logo NTT DATA · IT - Software Development

Application Management Services (AMS) Lead

United Kingdom, London · Job Posted May 29, 2026
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Job Description

We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance. This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector.

Job Responsibility

  • Act as the AMS subject matter expert for public sector opportunities
  • Support qualification of AMS opportunities in collaboration with sales and account teams
  • Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
  • Design AMS solutions covering: Service scope and support models (L2/L3) and Operating models (onshore/offshore/nearshore) and Tooling, automation and service management and Security, compliance and public sector standards
  • Develop cost models, estimates and pricing aligned to commercial and margin targets
  • Present solutions to clients, lead solution walkthroughs and support commercial negotiations
  • Mobilise and transition new AMS engagements
  • Define service governance, SLAs, KPIs and reporting
  • Establish service management processes (ITIL-aligned)
  • Ensure operating models meet public sector requirements, including data protection, security and compliance
  • Provide ongoing delivery assurance across AMS engagements
  • Chair or support service governance forums with clients
  • Act as an escalation point for service, commercial or delivery risks
  • Ensure contractual commitments, SLAs and outcomes are consistently met
  • Support resource planning and mobilisation for AMS engagements
  • Work with delivery leadership to identify skills gaps and capability needs
  • Contribute to the development of reusable AMS assets, accelerators and best practices

Requirements

  • Significant experience in Application Management Services / Managed Services roles
  • Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
  • Holding or Eligible for UK Security Clearance (SC)
  • Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
  • Proven experience in: AMS solutioning and estimation
  • Pre-sales support and bid leadership
  • Service transition and mobilisation
  • Delivery governance and assurance
  • Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
  • Ability to adapt communication style to suit technical, operational and executive audiences
  • Solid knowledge of ITIL-based service management principles
  • Excellent written and verbal communication skills, including senior client presentations
  • Strong commercial awareness and negotiation skills

Nice to have

  • Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
  • Familiarity with application landscapes including: ERP (e.g. SAP, Oracle)
  • Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
  • Integration and middleware platforms
  • Experience with service management tools (e.g. ServiceNow)
  • Experience working in a matrixed or global delivery model

What we offer

  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Opportunity to have flexible work options
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