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NTT DATA Logo NTT DATA · IT - Administration

Application Management Senior Analyst

United States, Richmond Employment contract 71668.00 - 80336.00 USD / Year · Job Posted May 30, 2026
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Job Description

This is a remote position; candidates in or aligned with the EST time zone are preferred. Flexible working in shifts supporting 24X7 steady state operations. Covering Business Hours of 10am-7pm, with off-hours and weekend on-call support. Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.

Job Responsibility

  • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
  • Contributes to root-cause analysis based on system and incident knowledge
  • Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
  • Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
  • Flexible to extend beyond work hours towards accomplishing assigned tasks
  • Regularly exercises discretion and independent judgment on technical matters

Requirements

  • 3+ years' experience with Messaging technologies
  • 3+ years' experience with Microsoft M365 administration and support, Exchange Cloud environment and Clients, Outlook (All versions)
  • Prior experience in administering/supporting these platforms: AD and LDAP
  • Experience with ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
  • Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
  • Experience in Customer Coordination (understand customer needs and providing solutions)

Nice to have

  • Troubleshooting skills on end user support tasks, recipient's management, User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus
  • Service Now experience a plus

What we offer

  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
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