Application Infra-support engineer, Citi

Citi

Location:
India, Pune ▼
Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications
Prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams
Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption
Provide regular updates to seniors and other stakeholders, including accomplishments, challenges, risks and dependencies
Collaborate with respective technology teams to get API's from them for inclusion within RPA for smooth automation of various infrastructure activities
To ensure safety and security of the RBA Platform and to collaborate with CISO to secure their certification
Handle Audits (Internal and External) on RBA, as and when necessary and to address any findings from those Audits
Manage a team of professionals (employees and consultants), located across multiple continents/countries
Perform people management, financial management and vendor management functions
Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow
Organize team to provide 24x7 support for RBA and be prepared to handle escalations any time
Demonstrate an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Manage Vendor relationships including oversight for both onshore and offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements
Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program
Influence and negotiate with senior leaders (across functions)
communicate with external parties
Manage responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

13 to 18 years of experience in IT industry
Solid development background with knowledge of Java, Python, Spring boot
Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL)
Proficiency in SQL
Experience in automation, developing web applications, ensuring application performance and responsiveness, collaborating across software development areas, and implementing security measures
People Management Experience involving senior resources across multiple time zones
Advanced level experience in an Production Management / Core Services Support role
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Ability to plan and prioritize workload and to assign resources as necessary
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Nice to have:

Project Management related Certification is a plus
Certifications covering broader areas (e.g AWS or SCRUM) would be preferred

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Infra-support engineer