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Application Functional Support

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The job involves supporting application functionalities, managing user requests, resolving incidents, and ensuring smooth transitions and changes within the production environment, while collaborating with teams under ITIL standards.

Job Responsibility:

  • Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
  • Answer user requests and manage incidents, including target days
  • Define new practices/processes when needed
  • Write new procedures and ensure their collective ownership
  • Contribute to checking’s & validation of production changes and application restart
  • Ensure daily communication & transition with Paris team
  • Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams
  • Re-instate services as soon as possible whenever an incident occurs
  • Monitor environments and KPIs
  • Suggest changes, improvements so as to continuously improve global level of service
  • Validate changes onto production
  • Identify recurring Issues and service Request and define action plans to reduce them

Requirements:

  • SQL
  • Unix
  • Ansible
  • Dynatrace
  • Cloud
  • Good interpersonal skills
  • Excellent communication skills
  • Fluent in English

Additional Information:

Job Posted:
October 02, 2025

Employment Type:
Fulltime
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