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Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team. Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysis.
Job Responsibility:
Escalation support
Contributes to service order actions and problem description clarification
New product / service development
Creates basic diagnostics requirements for one specific use case
New product / service roll out
Executes standard tasks and can lead part of the roll out of a new product or service. As an NPI deliverable
creates knowledge sharing material for future reference
Node solution definition
Executes analysis work within a single competence/domain, typically following predefined paths. Combines inputs from others to support making one consistent solution definition. Typically reviews with others before formally sharing
Node solution integration
Combines inputs from others to make one consistent execution plan. Supports definition of detailed integration and test plans, executes on task level. Typically reviews with others before formally sharing
Coaching
Mentors new-hires on first tasks
Training delivery
Is capable to deliver intermediate and advanced training to colleagues and customers
Knowledge sharing
Shares best known methods within the group or department
Operational excellence
Improves operational efficiency and quality in own daily work and work of the team members. Signals gaps in process and proposes improvement within scope of team
Business Support
Speaks up and triggers VoC. Evaluates existing products
Customer Demo
Independently supports in demo preparation, execution and analysis
Data analysis
Performs high quality analysis from specific data, and extract key insights from analysis, identifying root cause and technical solutions. Usage of default toolsets and analysis methods based on own insights
Requirements:
MSc or Phd (Phd is a plus but not required) in technical field
Limited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development