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As an Application Engineer, you will provide engineering consulting and technical support to sales and customers by addressing product inquiries, investigating field performance issues, conducting employee training, serving as an internal product resource, collaborating with global teams, and ensuring compliance with local regulations.
Job Responsibility:
Provide engineering consulting and technical support to sales and customers by addressing product inquiries, investigating field performance issues, conducting employee training, serving as an internal product resource, collaborating with global teams, and ensuring compliance with local regulations.
Address direct customer inquiries regarding Victaulic product features, benefits and applications.
Make joint calls with sales personnel to customer's facilities to address technical inquiries and seminars whenever appropriate
Investigate product performance issues at field installations and with returned materials
Conduct training sessions with new Victaulic employees to educate them on the features and benefits of our products and services
Serve as an internal resource on product issues, representing the customer’s needs.
Communicate with Victaulic China or US team frequently and provide product performance feedback
Continually update personal knowledge of Victaulic products, competitive products, and relevant markets
Provide assistance in local product regulatory matters
Perform additional related projects as assigned by the Manager of Application Engineering
Requirements:
Proven experience in a similar Application Engineer, Mechanical Engineer, System Designer role
Previous industrial experience from mining, fire protection, or HVAC market is highly desirable
Membership in a national standards or code committee (or equivalent organization) is an advantage, e.g., IEM, IES.
Bachelor’s degree in mechanical engineering or related major
Excellent communication skills
Strong self-motivation and desire to excel
Strong organizational skills and ability to set priorities
Willingness to travel overseas, including but not limited to Asia, Oceania, and America
What we offer:
Internal trainings to strengthen your skills and help you excel.
Inspiring global work environment - work with teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
Career prospects – given our continuous growth in the Australia and Southeast Asia Region, there is an excellent opportunity, based on performance, for career advancement within the organization.