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You will assist our clients, get the most out of our software, and use the knowledge gained from these interactions to continuously enhance our software. This team assists our clients in using our GT-SUITE software platform to simulate the operation of electric motors, pumps, and compressors as well as whole 3-D vehicle systems and vehicle powertrains.
Job Responsibility:
Evaluate and resolve technical support requests submitted via email, phone, or other channels
Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Serve as a customer advocate in shaping and driving the Drive Train &Vehicle Mechanics product roadmap, enhancements, and improvements
Conduct independent research aimed at designing and defining new software features and functionality
Facilitate customer trainings to ensure customer satisfaction and retention as well as maximum usage of our product
Identify trends and inefficiencies to enhance support processes and improve the user experience
Mentor, coach, and train new team members
Support of evaluation projects for potential new customers
Support of internal software development and validation of new models and features
Develop customer-tailored simulation workflows and methodologies using GT-SUITE
Participation in specialist conferences and working groups
Requirements:
Master’s degree in automotive, mechanical, process, aerospace engineering, etc.
3 years of work experience designing powertrains and/or engines, including measurement and instrumentation, and controls is highly preferred
entry level candidates are welcome to apply
Technical expertise in Gear Design
Technical expertise in Electrified Powertrains
Technical expertise in Noise, Vibration, and Harshness (NVH)
Experience with Transmission and geartrain applications, research, and/or commercial software tools (e.g., SABR, Romax, Masta, KISSsoft)
Experience with Flexible Bodies and Finite Element methods and tools (e.g., Abaqus, Altair, Ansys, Nastran, FEARCE)
Nice to have:
Previous participation in SAE student competitions (e.g., Formula SAE, Formula Hybrid) or activities in similar societies or consortiums