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The Application Enablement Analyst will join the Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and basic technical responsibilities. This specific role is deeply consultative in nature, partnering with clients to understand both their value-based care analytics and point-of-care insights goals and guiding them toward holistic strategies that span multiple Arcadia Analytics tools. Our analyst will facilitate the translation of complex data into actionable insights that empower both payers and providers to improve outcomes, enhance performance, and achieve measurable impacts across their healthcare programs.
Job Responsibility:
Acting as a designated subject matter expert for multiple Arcadia products in Arcadia’s analytics suite (for example, Network Modeler, Contract IQ, Patient Inform)
Collaborating directly with healthcare clients in a consultative role to understand their data challenges and translate complex insights into clear, actionable value-based care solutions
Advising on optimal workflows and configurations in Arcadia’s analytics tools based on a client’s existing contracting priorities and processes
Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed
Driving the implementation of UI-based configurations
Designing and maintaining product implementation documentation suitable for both internal and client use
Designing and implementing client trainings regarding Arcadia’s analytics and point-of-care tools
Periodically assisting with basic issue troubleshooting for in-scope applications
Serving as a key liaison between the Product and Customer Management teams and influencing new analytics capabilities
Supporting Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country
Requirements:
A bachelor’s degree in business, science, technology, or healthcare
4+ years of experience working with healthcare data
2+ years working experience in technology implementation or product management
2+ years of experience in value-based care
Experience working directly with customers in a product implementation or management capacity
Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders
Strong analytical and problem-solving skills
Willingness to incorporate AI tools into daily work to improve efficiency and outcomes
Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
General ability to ramp up quickly on technical topics
Nice to have:
Experience using collaboration tools such as Jira and Confluence
Experience working directly with large healthcare payers and/or multi-state health systems
Experience with FHIR-based application integrations
Experience using Github or Amazon S3
A positive attitude and willingness to adapt to a fast-paced environment