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Triwave Solutions Logo Triwave Solutions · IT - Software Development

Application Development Expert

United States, Towson · Job Posted January 16, 2026
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Job Responsibility

  • Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems
  • Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
  • Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development
  • Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations
  • Develops and implements, and trains others to develop in Microsoft Dynamics
  • Helps gather and document requirements from non-technical business users
  • Uses technical expertise to translate business requirements into effective system requirements and functional design documents
  • Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions
  • Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution
  • Prototypes and demos recommended solutions for users
  • Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary
  • Provide ongoing technical support and training for end-users
  • Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user
  • Assist with the project planning, scheduling and deployment of the new CRM features

Requirements

  • Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline
  • 7 years of experience in IT industry
  • 3 years of experience as a technical expert in an IT organization
  • 3 years of experience developing in Microsoft Dynamics
  • Proficiency in Microsoft Dynamics 365 CRM Development and customization
  • Experience with Javascript, C#, .NET, and Web Services
  • Knowledge of Dynamics 365 APIs and SDKs
  • Understanding of Customer Relationship Management solutions
  • Experience with SQL, database management and data migration techniques
  • Strong communication skills and ability to work in a team environment
  • Problem solving skills

Nice to have

  • Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience
  • Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
  • Strong understanding of CRM data modeling, workflows and user interface customization
  • Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
  • Familiarity with Microsoft SharePoint
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