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We are seeking an Application Delivery Manager – CRM to lead and inspire a team of CRM specialists in delivering high-quality IT services that support the University’s CRM technologies. This pivotal role ensures the stability, reliability, and performance of CRM services while driving continuous improvement and innovation. As the University consolidates and evolves its CRM landscape, you will play a key role in shaping the future of our CRM technologies—balancing day-to-day service delivery with strategic project work. Our future CRM platform is built on Salesforce, and you will work closely with this technology to ensure it delivers maximum value to the University. This is an exciting opportunity to lead through change and innovation, driving enhancements and new capabilities across our Salesforce-based CRM ecosystem.
Job Responsibility:
Lead and inspire a team of CRM specialists in delivering high-quality IT services
Ensure the stability, reliability, and performance of CRM services
Drive continuous improvement and innovation
Shape the future of our CRM technologies
Balance day-to-day service delivery with strategic project work
Work closely with Salesforce technology to ensure it delivers maximum value
Lead a CRM team through technical and operational change
Manage CRM demand and prioritisation
Align resources to deliver both strategic and operational objectives
Work closely with stakeholders to innovate and improve services
Champion continuous improvement
Foster a culture of collaboration and excellence across the team
Requirements:
Significant Team Leadership
Significant CRM experience
Strong Stakeholder Engagement
Service Management & Service Excellence experience