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Application Delivery Manager - CRM

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The University of Manchester

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Location:
United Kingdom , Manchester

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Contract Type:
Not provided

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Salary:

47389.00 - 58225.00 GBP / Year

Job Description:

We are seeking an Application Delivery Manager – CRM to lead and inspire a team of CRM specialists in delivering high-quality IT services that support the University’s CRM technologies. This pivotal role ensures the stability, reliability, and performance of CRM services while driving continuous improvement and innovation. As the University consolidates and evolves its CRM landscape, you will play a key role in shaping the future of our CRM technologies—balancing day-to-day service delivery with strategic project work. Our future CRM platform is built on Salesforce, and you will work closely with this technology to ensure it delivers maximum value to the University. This is an exciting opportunity to lead through change and innovation, driving enhancements and new capabilities across our Salesforce-based CRM ecosystem.

Job Responsibility:

  • Lead and inspire a team of CRM specialists in delivering high-quality IT services
  • Ensure the stability, reliability, and performance of CRM services
  • Drive continuous improvement and innovation
  • Shape the future of our CRM technologies
  • Balance day-to-day service delivery with strategic project work
  • Work closely with Salesforce technology to ensure it delivers maximum value
  • Lead a CRM team through technical and operational change
  • Manage CRM demand and prioritisation
  • Align resources to deliver both strategic and operational objectives
  • Work closely with stakeholders to innovate and improve services
  • Champion continuous improvement
  • Foster a culture of collaboration and excellence across the team

Requirements:

  • Significant Team Leadership
  • Significant CRM experience
  • Strong Stakeholder Engagement
  • Service Management & Service Excellence experience
  • Incident Response & Continuous Improvement experience
  • Backlog Management and Prioritisation experience
  • Resource Planning experience

Nice to have:

  • Marketing Automation
  • Salesforce Certifications
  • Education Cloud or Non-Profit CRM Experience
  • Agile ways of working
  • Working in an ITIL environment
What we offer:
  • Generous annual leave allowance, including Christmas/New Year closure
  • Pension scheme membership
  • Well-being programme with counselling, fitness and leading sports facilities
  • Learning and development opportunities
  • Season ticket loans for public transport
  • Cycle to Work Scheme
  • Workplace nursery scheme
  • Staff recognition schemes
  • Staff discounts on a range of products and services including travel and high street savings

Additional Information:

Job Posted:
January 18, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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