Application Analyst Job at Exact Sciences (Warsaw)

Job Description

The Application Analyst is to provide day-to-day support, maintenance, design, configuration, upgrades, and improvements for the Salesforce platform. As a primary support contact for application end-users, the Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. The holder of the role will also provide end user training and education on Salesforce processes as well as creation of support and documentation. The Application Analyst will further collaborate with business stakeholders, product owners, and application developers to perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

Job Responsibility

Be responsible for Salesforce applications configuration and maintenance
Provide level 2-3 production support for issues entered into issue tracking systems
Troubleshoot problems and questions, and provide regular updates on status
Identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them
Contribute to design and configuration, upgrades, and improvements for Salesforce applications using established processes and procedures incl. by coordinating internal and external development teams
Estimate and assess impact of requested changes to the Salesforce platform and the technical complexity, and provide recommendation re. viability and prioritization
When working with development teams: communicate requirements, monitor progress, ensure correct prioritization and constant feedback loop, be the point of contact in case of questions or roadblocks
Conduct thorough testing and be the gatekeeper for deployment of new developments into production
Review the status of projects and issues with the supervisor and project leadership
Develop an understanding of operational needs to set the direction for the organization's workflows
proactively identify opportunities to improve business workflow with technology improvements
Develop new processes and procedures in partnership with business teams
Help develop and maintain training materials, participate in trainings and work with end users to help drive adoption of new functionalities
Create and maintain system documentation
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization

Requirements

Bachelor’s degree or higher in Computer Science, Business Administration or a related field as outlined in the essential duties
or high school degree / 4th level vocational qualification in Computer Science or Business Administration and 5 years of relevant experience related to the essential duties of the position in lieu of bachelor’s degree
3+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role
Demonstrated experience with IT processes including user requirements gathering, incident management, change management, IT project management
Fluency in the English language (C1 or above per CEFR framework) and communicate in English on technical topics relating to application configuration and maintenance
Strong computer skills incl. proficiency in Microsoft Office programs
Strong analytical and problem-solving skills, business intuition, and organizational ability
Ability and willingness to deliver high quality work even if facing time pressure
Ability to communicate information in a clear, concise and structured way in a cross-cultural and complex matrix environment
Ability and willingness to take ownership of work activities and be proactive
Adaptability, openness to change, and flexibility with respect to changing needs and circumstances
Ability and willingness to broaden and deepen the knowledge of relevant applications as well as stay informed of technology trends and solutions and analyze for possible application in our environment
Ability to work outside of standard business hours (on late evenings/weekends) if required in exceptional cases
Demonstrated ability to perform the essential duties of the position with or without accommodation
Authorization to work in the country of work without visa sponsorship

Nice to have

Hands-on experience in configuring and supporting Salesforce and other related technologies (e.g. Mulesoft, Tableau, Apttus, Informatics, ICRT)
Salesforce Administrator or Platform Developer I certification
Understanding of Agile/SCRUM methodologies and experience working as an application analyst, business analyst, or quality analyst on technology development projects
Certification in or knowledge of OnBase, Epic EHR system, Epic MyChart, EpicCare Link
Knowledge of and/or experience in working with HL7 health data application interfaces
Experience with reporting tools such as Tableau or PowerBI
Experience in working in a global company with business users located across multiple time zones
Experience in molecular biology, genomics, translational science, and/or personalized medicine
Knowledge of other languages (French, German, Italian, Polish, Spanish) and/or Japanese

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Application Analyst

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