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Randstad Logo Randstad · IT - Administration

Application Analyst

Canada, Saint Albert · Job Posted May 20, 2026
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Job Description

Are you looking for a long-term contract where you can directly influence the modernization of public service technology? Our Edmonton client is seeking a dedicated Application Analyst for a 12 month engagement to act as the functional bridge between judicial operations and technical delivery teams. In this role, you will help professionalize service delivery by transitioning legacy systems into a unified ITSM framework, ensuring that critical court applications remain reliable and secure. If you enjoy translating complex business needs into technical requirements while supporting a diverse group of stakeholders, this contract offers a unique opportunity to make a meaningful impact on Alberta’s court technology landscape.

Job Responsibility

  • Lead the transition from manual support tracking to a unified ITSM framework to standardize incident and request workflows
  • Coordinate communication and resolution efforts for major system outages to minimize impact on court operations
  • Facilitate the change management process to ensure system updates are deployed without risking judicial continuity
  • Gather and document complex requirements from Justices and court staff to ensure technical solutions meet courtroom needs
  • Monitor vendor performance and internal product teams to ensure all services meet established quality standards
  • Maintain a central knowledge hub containing user guides and technical documentation to support various teams
  • Oversee user access audits and the functional migration of applications between on-premises and cloud environments

Requirements

  • A university degree in IT with 3 years of experience, a 2 year diploma with 5 years of experience, or 7 years of equivalent experience
  • Minimum of 4 years of experience using ServiceNow or an equivalent ticket management system for incident and change management
  • At least 2 years of experience working in an Agile or Scrum delivery environment supporting application development
  • Minimum of 1 year of experience planning and monitoring User Acceptance Testing (UAT)
  • Previous experience working in a highly regulated environment such as government, legal, or finance
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