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The Application Analyst III, Business Applications, reports to the Leader of the Business Delivery team in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Applications Analyst III, Business Applications, provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process and educational plans to identify and remove obstacles to change and mitigating the disruption of change. Serves as the subject matter expert in all areas of the Business Delivery program supporting applications, maintaining system updates, supporting operational end users. Takes a lead role in projects; participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Coaches and transfers knowledge to peers and staff, maintains high professional standards, and exhibits excellent customer service skills while performing assigned tasks.
Job Responsibility
Evaluating and resolving complex technical issues
demonstrating strong analytical and communication skills to maximize benefit of Information Solutions services
generating appropriate communication, process and educational plans to identify and remove obstacles to change
serving as subject matter expert in all areas of the Business Delivery program supporting applications, maintaining system updates, supporting operational end users
taking a lead role in projects
participating in team and project meetings and providing input on intelligent solutions to improve efficiency
coaching and transferring knowledge to peers and staff
maintaining high professional standards
exhibiting excellent customer service skills
Requirements
Bachelor's degree and five years directly related experience
or a high school diploma and nine years directly related experience
or a Master's degree and 3 years directly related experience
strong interpersonal, project management, analytical and communication skills