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Application Analyst-Genesys

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Advocate Health Care

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35.50 - 53.25 USD / Hour
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Job Responsibility:

  • Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s)
  • Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices
  • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions
  • Evaluate whether a proposed solution meets the business and clinical needs
  • Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy
  • Prioritize requirements based on business needs and discuss the technological impact of business requirements
  • Perform applicable system(s) configuration that meets business requirements
  • Develop test plans, test cases, and test scripts to validate performance of all functions
  • Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
  • Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
  • Monitor system functionality and clinical and business processes instituting changes as needed
  • Effectively explains the functioning of the assigned application(s) and related systems to the users
  • Assists users with using the full functionality of the application(s) and process flow
  • Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
  • Completes all appropriate change and quality control documentation using department standards
  • Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s)
  • Manages multiple requests from multiple users and balances priorities
  • Schedules and manages application version upgrades for assigned applications
  • Resource for assigned application(s)
  • Assist with support and troubleshooting as needed
  • Respond to user calls as necessary

Requirements:

  • Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
  • Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
  • Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
  • Experience in Healthcare applications
  • Project management experience with ability to use project management software
  • Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
  • Organizational and analytical skills. Strong problem and issue resolution skills
  • Strong written and oral communication skills
  • Ability to work closely with health care application users, vendors, and technical professionals
  • Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures
  • Demonstrated understanding of technical components and how they relate to applications
  • Must have ability to perform a considerable amount of work related travel (approximately 30% of time)
  • Must operate all equipment necessary to perform the duties of the job
  • Must be able to lift up to 40 lbs. occasionally

Nice to have:

  • WFM experience
  • NLU/BOT experience
  • Integrations experience
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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