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An Application Admin I will ensure the operational health of the 3rd party solution environment including security, availability, performance, interoperability, and reliability. This role focuses on the administration, support, and configuration of 3rd party software applications, specifically focusing on supply chain and logistics systems.
Job Responsibility:
System Configuration & Maintenance: Perform system configurations for Transportation Management (TMS) and Yard Management (YMS) systems. Utilize tools such as Configuration Director, Dataloader (file uploads), and manual configuration entries to maintain system integrity
Carrier & Vendor Oversight: Facilitate carrier onboarding and user management. Translate and test configurations, and oversee ASN (Advanced Shipping Notice) implementation
Issue Resolution: Monitor, identify, and correct straightforward software defects. Provide fault isolation and resolution to limit downtime and address performance issues promptly
Testing & Monitoring: Perform applications software tests and respond to user inquiries to diagnose and correct performance bottlenecks
Data Analysis & Reporting: Collate and analyze data using preset tools and formats (including the SCI Reporting system) to identify trends and support business decision-making
Process Documentation: Support and contribute to the documentation of "as-is" and "to-be" processes to accurately record the changes required for system migrations or upgrades
Professional Development: Maintain an understanding of relevant technology (TMS, WMS, ERP), external regulations, and industry best practices through ongoing education and training
Requirements:
Associate's Degree or equivalent technical training/certification
1 to 3 years as an experienced practitioner able to work unsupervised
System Optimization: Implements, configures, and optimizes systems and services, specifically within TMS or WMS environments
Technical Troubleshooting: Monitors, diagnoses, and fixes problems with technology products to ensure optimal user experience
Gap Analysis: Conducts analysis between current and future states to identify components of the overall change strategy
Testing & QA: Designs and executes systems/service tests to ensure applications function as specified in requirements
Data Literacy: Creates and runs queries, interacts with various database interfaces, and analyzes collected data to assist in reporting
Information Security: Ensures the confidentiality, integrity, and availability of sensitive logistics and vendor information
Environment Management: Installs, sets up, and manages software environments, including EDI (Electronic Data Interchange) protocols
Nice to have:
Direct experience with Transportation Management Systems (TMS)
Manhattan Associates software is a significant plus
Familiarity with Carrier/Vendor Management, Warehouse Management Systems (WMS), Order Management Systems (OMS), and ERP platforms
Knowledge of EDI (Electronic Data Interchange) is highly desirable
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One