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Applicant Relations Adviser

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University of the Arts London

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Location:
United Kingdom , London

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Category:
Education

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Contract Type:
Not provided

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Salary:

34436.00 - 41196.00 GBP / Year
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Job Description:

Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint a committed and motivated Applicant Relations Adviser who believes in putting the applicant experience first, to support the delivery of a first-class prospective student enquiry service for University of the Arts London (UAL).

Job Responsibility:

  • Provide accurate and timely information and guidance to pre and post application enquirers
  • Use a variety of relevant tools/channels (e.g. email, soft phones, Live Chat, CRM systems, student record system) to advise enquirers
  • Contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management
  • Work closely with colleagues across SMRA, Colleges and other departments
  • Manage/triage a wide range of prospective student enquiries from home and international students
  • Use knowledge to improve responses/information provision to applicants/enquirers
  • Support the provision of an excellent prospective student journey
  • Help improve conversion from enquiry, through application and offer, to enrolment

Requirements:

  • Knowledge of and experience working in Higher Education student recruitment and/or admissions is desirable
  • Demonstrable customer service and administrative experience, including experience of handling enquiries by email and live chat
  • Experience of working in a fast-paced, time-sensitive and performance-driven environment, working to agreed key performance indicators
  • Ability to demonstrate well-developed attention to detail, comprehension, listening, writing and speaking skills
  • Ability to acquire and maintain a breath of specialist knowledge utilising complex and evolving information sources
  • Experience of Microsoft Office applications and/or CRM or Student Record systems

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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