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To perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center. Properly complete all necessary service orders / paperwork associated with the repair. Calculate estimates on all non-warranty repairs. Research product, part information, and determine warranty status.
Job Responsibility:
Perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center
Properly complete all necessary service orders / paperwork associated with the repair
Calculate estimates on all non-warranty repairs
Research product, part information, and determine warranty status
Ensures accurate documentation of service orders
Maintains a safe and clean work environment
Performs repairs in accordance with manufacturer specs and in a timely efficient manner
Communicates with retail store associates on product usage and training
Requirements:
Knowledge of most common consumer electronics and/or appliances
Experienced in trouble shooting to modular level
Ability to read schematics, research part and product information
Basic PC skills with the ability to navigate service software and vendor websites
No minimum experience required
2 years of technical experience preferred
Type I EPA Certification preferred for appliance technicians
Strong time management skills
Strong mechanical aptitude
Strong PC skills
Ability to lift-up to 40 lbs. independently and greater than 40 lbs. with assistance
Nice to have:
2 years of technical experience preferred
Type I EPA Certification preferred for appliance technicians