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We're looking for a skilled Apple Endpoint Platform Engineer to join our Information Management & Technology (IMT) team. In this role, you'll apply your expertise in Apple technologies to design, implement, and maintain secure and scalable endpoint services that meet both organisational and government requirements. You'll work in a collaborative agile environment, solving technical challenges, improving service delivery, and supporting users across CSIRO.
Job Responsibility:
Design, implement and administer macOS/iOS infrastructure using Jamf Pro and Microsoft Intune to create and configure policies for application and patch deployment, configuration profiles and self-service portals
Configure and manage Apple Automated Device Enrolment, MDM and Volume Purchase Program via Apple Business Manager
Troubleshoot and resolve service interruptions, perform root cause analysis, and drive platform improvements
Provide technical solutions and coordination for exceptions and issues as they arise
Liaise with clients to determine their needs, take personal responsibility for their satisfaction, and correct issues promptly
Requirements:
Extensive knowledge of macOS/iOS Operating systems with the ability to perform troubleshooting of complex technical problems and deliver service improvement projects
Extensive knowledge of Jamf Pro MDM and DEP/ADE, VPP for application and device configuration
Familiarity with Apple device support and other related services using Apple Business Manager
Experienced in scripting languages, including Bash and Python
Good understanding of Active Directory, Microsoft Intune, Kerberos, Storage, Networking and Certificate Authority
Effective written and oral communication skills with proven ability to communicate with staff and clients at all levels, including ability to write and maintain documentation for multiple audiences, including end-user guides and technical documentation
Applications for this position are open to Australian Citizens only
The successful candidate will be required to obtain and maintain a security clearance at the Negative Vetting 1 Level
Nice to have:
Relevant industry certifications or training such as Jamf 200 certification
Strong understanding of Windows OS and configuration (smb, printing, web services)
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