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Lead the deployment, management, and support of Apple devices across enterprise and/or education environments. Ensure seamless integration of Apple hardware, software, and services, leveraging industry best practices in mobile device management (MDM), Apple Business Manager, and enterprise deployment strategies.
Job Responsibility:
Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) in enterprise or education environments
Implement and maintain Mobile Device Management (MDM) platforms for centralized control
Manage Apple Business Manager integration, including app deployment, user enrollment, and volume purchasing
Support enterprise-level deployment strategies (zero-touch deployment, automated enrollment, configuration profiles)
Provide advanced technical support for Apple hardware and software
Ensure security and compliance policies are applied across Apple endpoints
Collaborate with IT leadership to design and implement Apple ecosystem solutions
Maintain documentation for device configurations, deployment workflows, and troubleshooting procedures
Train and support end-users and IT staff on Apple technologies
Stay current on Apple updates, best practices, and certification requirements
Requirements:
Apple Certified IT Professional (ACITP) credential, or in progress
Apple Certified Support Professional (ACSP) certification (prerequisite)
Hands-on experience with Apple device deployment, management, and support
Proficiency with MDM platforms (e.g., Jamf, Kandji, Intune, Mosyle)
Familiarity with enterprise security policies, identity management, and SSO integration
Strong troubleshooting and end-user support skills
Excellent communication and documentation abilities
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