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Appeal Operations Specialist

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Cash App

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Location:
United States , Denver

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Contract Type:
Not provided

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Salary:

27.55 - 55.05 USD / Hour

Job Description:

We are looking for an Appeals Analyst to support the continued growth of our Cash App Global Appeals program. Our mission is to make banking and financial services more accessible to the underserved and unbanked by conducting complex, holistic reviews of customer relationships to determine if potential prohibited activity and/or risk that was previously identified is authentically sourced to our customer or if there is an opportunity for reinstatement.

Job Responsibility:

  • Verify customer information and conduct enhanced due diligence reviews as part of Block’s policies
  • Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work
  • Contribute to projects optimizing the regulatory program and operation team's processes
  • Work in collaboration with Support, Risk, and other operations teams within Block

Requirements:

  • 3+ years experience in BSA/AML or Fraud related work, preferably in the payments space
  • Strong investigative skills, including familiarity with public record research and database tools
  • Demonstrated transaction analysis skills that apply across numerous financial products in complex scenarios
  • Ability to present and communicate findings via written and verbal communication to team members and team leads

Nice to have:

  • Proven working experience with high-risk activity, particularly related to OCSE/CSAM
  • Relevant industry certifications (CAMS, CFE, CFCS)
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
January 26, 2026

Work Type:
Remote work
Job Link Share:

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