CrawlJobs Logo

Appeal Operations Lead

cash.app Logo

Cash App

Location Icon

Location:
United States , Bay Area

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Leading a new function in our specialized Appeal Operations, you will lead an internal team to continue the expansion and operationalization of our Denylist Appeal function. In addition to the internal team, you will be coordinating with our BPO team to effectively manage the Denylist Appeal program. As the Appeal Operations Lead you will leverage your deep fraud and risk expertise to drive efficiency and effectiveness within the program. You will partner everyday with front line agents to effectively work through emerging patterns and scale operations. In addition you will partner with cross functional stakeholders such as Data Science, Machine Learning, Compliance and Engineering to report out on any trends that the team is encountering to protect customers and the Cash platform, brand and reputation. Simultaneously, you will lead, coach, mentor and develop team members to define and achieve high performance bars individually and collectively, and foster their professional development and enable them to effect change within the business.

Job Responsibility:

  • Expand the investigations framework to support denylist appeal processes and validation
  • Diagnose problems, recognize emerging fraud and abuse patterns and develop compelling, data-driven recommendations and monitor results
  • Collaborate with front line team members both internally and with our BPO vendor
  • Showcase strong time-management skills to maintain or exceed expected daily workloads, lead the team by example
  • Provide ongoing improvements to investigation approaches and iterative feedback balancing customer experience and protecting the business
  • Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls
  • Identify, document, and follow-up with team members on product bugs and feature enhancements
  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including recommending tooling and data improvements to increase investigations efficacy
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls
  • Build and execute on short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity
  • Lead and develop a team of 8-12 individuals
  • Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR Policies/Procedures
  • Recognize and Reward Talent
  • ensure accountability at all levels within the team roles
  • Manage individual performance and provide ongoing insight and coaching
  • Assist with professional development and upstream, preventative, future-proof thinking

Requirements:

  • Prior leadership experience managing a team of high performing fraud analysts, including coaching and development
  • Previous experience identifying opportunities to update, revise or implement rules and/or controls to mitigate fraud/inauthentic activity
  • Previous experience building and scaling operational processes
  • Ability to prepare and present findings to multiple levels within the leadership hierarchy
  • Show strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches
  • Demonstrate flexibility to adapt and able to manage multiple assignments while working independently
  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion
  • Excellent analytical and problem-solving skills, including root cause analysis / identification
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations for courses of action
  • Experience with utilizing visualizations (e.g. Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations
  • Experience using statistical approaches to solving business problems

Nice to have:

  • Fraud Related Certifications
  • Prior risk/compliance leadership or risk/compliance mentoring related role
  • Experience scaling BPO teams
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Cash App - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Appeal Operations Lead

Staff Platform Manager- Suspensions, Appeals & Enforcements

This role is in the Payments Risk and Compliance domain. The Staff Platform Mana...
Location
Location
United States
Salary
Salary:
194000.00 - 239000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 9+ years of Product Management experience, or 6+ years with a BS/MS with significant work in payments, risk/fraud, chargebacks/, or marketplace integrity
  • Strong understanding of post-transaction payment flows, consumer protection frameworks, and global chargeback rules
  • Systems thinker with the ability to architect modular processes that scale globally
  • Ability to make principled, high-judgment decisions in ambiguous, high-stakes environments
  • Takes ownership of multiple product areas or one with significant impact, establishing clear expectations, driving communication, quality and timely delivery
  • Experience designing end-to-end user experiences that balance risk mitigation with customer empathy
  • Adapts communication style according to the audience across teams, extended stakeholders and leadership
  • Empathetic, clear communicator who can lead cross-functional partners through influence, not authority
  • Autonomously communicates, influences and aligns stakeholders on the products vision/strategy
  • With minimal guidance defines products that sustain the changing needs of business, industry, users and partners with Eng/Design to translate to long term architecture and Ecosystems thinking, with clear understanding of platform capabilities to be built
Job Responsibility
Job Responsibility
  • Define the product vision, strategy, and execution for critical post-transaction flows
  • Reduce friction and insult for good users through transparent, fair, and highly reliable post-transaction experiences
  • Deter and enforce against bad actors through principled risk management, clear enforcement pathways, and scalable operational tooling
  • Identify customer chokepoints across disparate suspensions and appeals processes and develop solutions
  • Assess precision and customer experience in everyday operational actions such as account enforcements, suspensions and appeals
  • Interface daily with analytics, operations, developers & policy stakeholders to identify pain points and develop solutions
  • Define the end-to-end product vision for a best in industry experience for suspensions, enforcements and appeals
  • Build a multi-year roadmap that balances business efficiency, regulatory compliance, financial risk containment, and delightful customer experience
  • Own requirements and execution for the systems that ingest, triage, and resolve post-transaction issues, spanning user-facing surfaces, internal tooling, and agent workflows
  • Build scalable enforcement pipelines, including automated suspensions, graduated penalties, and structured appeal processes
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Authorization and Claims Analytics Data Analyst III

The Authorization and Claims Analytics Data Analyst III serves as a Subject Matt...
Location
Location
United States , Los Angeles
Salary
Salary:
88854.00 - 142166.00 USD / Year
lacare.org Logo
L.A. Care Health Plan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree (or equivalent education/experience)
  • At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health
  • Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights
  • Experience analyzing multiple data sources and translating findings into actionable recommendations
  • Experience with Utilization Management (UM) authorization workflows and prior authorization metrics
  • Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes
  • Advanced proficiency in Tableau (or equivalent BI tools)
  • Strong statistical and analytical skills, including multivariate analyses, regression, and control charts
  • Knowledge of version control (Git, GitHub) and collaborative development workflows
  • Ability to develop and maintain reusable analytic frameworks, templates, and processes
Job Responsibility
Job Responsibility
  • Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights
  • Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance
  • Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows
  • Develops, optimizes, and automates analytic assets (data models, dashboards, reports) following enterprise design and refresh standards
  • Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
  • Maintains awareness of data lineage and governance compliance throughout all analytic work
  • Manages project planning, tracking, and post-implementation assessment for assigned deliverables
  • Mentors and models adherence to analytic development best practices
  • Applies subject matter expertise in evaluating business operations and processes
  • Consults across business operations, providing mentorship, and contributing specialized knowledge
What we offer
What we offer
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)
  • Fulltime
Read More
Arrow Right

Authorization and Claims Analytics Data Analyst III

The Authorization and Claims Analytics Data Analyst III serves as a Subject Matt...
Location
Location
United States , Los Angeles
Salary
Salary:
88854.00 - 142166.00 USD / Year
lacare.org Logo
L.A. Care Health Plan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree (or equivalent education/experience)
  • At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health
  • Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights
  • Experience analyzing multiple data sources and translating findings into actionable recommendations
  • Experience with Utilization Management (UM) authorization workflows and prior authorization metrics
  • Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes
  • Advanced proficiency in Tableau (or equivalent BI tools)
  • Strong statistical and analytical skills, including multivariate analyses, regression, and control charts
  • Knowledge of version control (Git, GitHub) and collaborative development workflows
  • Ability to develop and maintain reusable analytic frameworks, templates, and processes
Job Responsibility
Job Responsibility
  • Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights
  • Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance
  • Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows
  • Develops, optimizes, and automates analytic assets (data models, dashboards, reports) following enterprise design and refresh standards
  • Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
  • Maintains awareness of data lineage and governance compliance throughout all analytic work
  • Manages project planning, tracking, and post-implementation assessment for assigned deliverables
  • Mentors and models adherence to analytic development best practices
  • Applies subject matter expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
  • Perform other duties as assigned
What we offer
What we offer
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)
  • Fulltime
Read More
Arrow Right

Authorization and Claims Analytics Data Analyst III

The Authorization and Claims Analytics Data Analyst III serves as a Subject Matt...
Location
Location
United States , Los Angeles
Salary
Salary:
88854.00 - 142166.00 USD / Year
lacare.org Logo
L.A. Care Health Plan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree (or equivalent education/experience)
  • At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health
  • Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights
  • Experience analyzing multiple data sources and translating findings into actionable recommendations
  • Experience with Utilization Management (UM) authorization workflows and prior authorization metrics
  • Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes
  • Advanced proficiency in Tableau (or equivalent BI tools)
  • Strong statistical and analytical skills, including multivariate analyses, regression, and control charts
  • Knowledge of version control (Git, GitHub) and collaborative development workflows
  • Ability to develop and maintain reusable analytic frameworks, templates, and processes
Job Responsibility
Job Responsibility
  • Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights
  • Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance
  • Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows
  • Develops, optimizes, and automates analytic assets (data models, dashboards, reports) following enterprise design and refresh standards
  • Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
  • Maintains awareness of data lineage and governance compliance throughout all analytic work
  • Manages project planning, tracking, and post-implementation assessment for assigned deliverables
  • Mentors and models adherence to analytic development best practices
  • Applies subject matter expertise in evaluating business operations and processes
  • Identifies areas where technical solutions would improve business performance
What we offer
What we offer
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)
  • Fulltime
Read More
Arrow Right

Chef Manager

At Gather & Gather Stadia, we specialise in hospitality for community-focused sp...
Location
Location
United Kingdom , Luton
Salary
Salary:
42000.00 - 45000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An experienced Chef Manager from a high-volume environment
  • A strong culinary background with a flair for modern European cuisine, including deli and coffee bar experience
  • A confident, customer-facing leader who builds strong relationships and thrives in a people-focused environment
  • Commercially minded, with solid financial awareness and experience managing food costs and labour budgets
  • A positive, proactive and solutions-driven approach, with the ability to stay calm and organised in a fast-paced setting
Job Responsibility
Job Responsibility
  • Lead the day-to-day kitchen operation, delivering fresh, high-quality food with excellent presentation and service for up to 500–600 covers daily
  • Oversee catering within a busy staff restaurant for a leading budget airline, providing varied and appealing food to support a diverse workforce
  • Report into the Senior Chef Manager and Operations Manager, contributing to the overall success of the site
  • Inspire, lead and develop a team of 5–6 chefs, creating a positive, motivated and high-performing kitchen culture
  • Plan and manage rotas effectively to ensure full service coverage, while monitoring labour hours in line with regulations and business needs
  • Take full ownership of stock control, including regular stock takes, ordering, waste management and cost control to drive strong GP performance
  • Drive clear communication within the team through regular briefings, ensuring smooth daily operations and consistent service standards
What we offer
What we offer
  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Fulltime
Read More
Arrow Right

Sous Chef

If you’re looking for a job that goes beyond the basics to deliver purpose and j...
Location
Location
United States , Rio Rancho
Salary
Salary:
21.00 - 25.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A complete understanding of all basic food preparation skill sets and the ability to perform these tasks error-free
  • Experience with hiring/training employees a plus
  • A minimum of 3 years' experience in similar role is preferred
  • Experience working with a POS system is a plus
  • Ability to produce high quality food in a fast paced environment
  • Technically proficient in all stations
  • Food handlers certificate or ServSafe certificate or willingness to obtain one upon hiring
  • High school diploma or the state equivalent
  • Legally authorized to work in the United States
  • At least 1 year experience as a Sous Chef working in a similar restaurant setting
Job Responsibility
Job Responsibility
  • Organize high volumes of work while maintaining a quality product
  • Purchasing and inventory duties
  • Comply with all state and local operating regulations
  • Apply all required cooking techniques based on standard menus
  • Plan for special events and holiday functions
  • Support the Chef with kitchen operations
  • Assist with training and leading staff members to provide consistent top of the line dining experiences and high quality, appealing meals for residents
What we offer
What we offer
  • Medical, Dental and Vision
  • Early Wage Access (access to earned wages when needed!)
  • 401(k)
  • 10 Days Vacation per year & 1 Hour Sick Leave earned for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 Holidays
  • 2 Float Holidays
  • Flexible Spending Accounts (Health and Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Fulltime
Read More
Arrow Right

Kitchen Operations Manager

At IKEA, our vision is to create a better everyday life for the many people. We ...
Location
Location
Australia , Marsden Park
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • A proven leader with extensive experience in fast-paced kitchen environments
  • Passionate about creating unforgettable dining experiences through a deep love for food, outstanding product quality, and exceptional service delivery
  • Customer-focused, with the ability to analyse customer insights, identify opportunities, and work collaboratively with your team to implement and carry out effective action plans
  • A strategic leader who consistently delivers business results and supports people development through an entrepreneurial approach in a high-volume, structured environment
  • An excellent communicator with strong interpersonal skills, confident in engaging with all levels of the organisation and managing both internal and external stakeholders
  • Highly analytical, with the ability to interpret budgets, costs, and key performance indicators, and translate these into practical action plans
  • Knowledgeable in food safety and HACCP guidelines with excellent awareness of food safety, hygiene, WHS & manual handing standards is required
Job Responsibility
Job Responsibility
  • Lead and coach the Food Operations Team in optimising and developing the IKEA Food business by securing the IKEA brand position, strategies, legal compliance, and people & planet positive in all IKEA touchpoints
  • Support your leadership team in managing the recruitment, retention, performance management, succession planning and competence development of the team
  • Secure processes and procedures to ensure quality of food, food safety, excellence in operations and reduce waste
  • Implement global and national compliance standards, managing the food supply chain and range competence within the department
  • Secure an irresistible food offer by designing menus, ensuring quality and an appealing range presentation
  • Oversee day-to-day operations, including inventory management and ordering of supplies
  • Support and develop strategies to ensure profitability through P&L management and KPI follow up
What we offer
What we offer
  • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Fulltime
Read More
Arrow Right

Sous Chef

If you’re looking for a job that goes beyond the basics to deliver purpose and j...
Location
Location
United States , Rio Rancho
Salary
Salary:
21.00 - 25.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A complete understanding of all basic food preparation skill sets and the ability to perform these tasks error-free
  • Experience with hiring/training employees a plus
  • A minimum of 3 years' experience in similar role is preferred
  • Experience working with a POS system is a plus
  • Willing to take a criminal background check
  • Able to produce high quality food in a fast paced environment
  • Technically proficient in all stations
  • Have a food handlers certificate or ServSafe certificate or willing to obtain one upon hiring
  • Have a high school diploma or the state equivalent
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Organize high volumes of work while maintaining a quality product
  • Purchasing and inventory duties
  • Comply with all state and local operating regulations
  • Apply all required cooking techniques based on standard menus
  • Plan for special events and holiday functions
  • Support the Chef with kitchen operations
  • Assist with training and leading staff members to provide consistent top of the line dining experiences and high quality, appealing meals for residents
What we offer
What we offer
  • Medical, Dental and Vision
  • Early Wage Access (access to earned wages when needed!)
  • 401(k)
  • 10 Days Vacation per year & 1 Hour Sick Leave earned for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 Holidays
  • 2 Float Holidays
  • Flexible Spending Accounts (Health and Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Fulltime
Read More
Arrow Right