App Support Senior Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst role involves production support, incident management, investigation of application issues, engagement with ITIL processes, resiliency activities, and communication with stakeholders while demonstrating strong technical skills and a proactive approach to improving processes and stability.

Job Responsibility:

production support functional lead for settlements and asset servicing functions of securities services responsible to perform incident/outage management, pro-actively collaborate with development and infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues
investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business
engagement with ITIL processes including major incident management, problem management, change management etc.
operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams
performing resiliency activities such as disaster recovery coordination from production to contingency site from an application support perspective, and application component level resiliency tests
confidently handle outage communication with stakeholders in business and operations

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholder
bachelor’s/university degree or equivalent experience

Nice to have:

knowledge of performance/monitoring tools such as AppDynamics, Elastic Search, and ITRS/Geneos Monitoring
exposure to products like BANCS – A TCS asset servicing product
knowledge of cloud technologies

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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App Support Senior Analyst