App Support Analyst, Citi

Citi

Location:
United States, Irving

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

96400.00 - 144600.00 USD / Year

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Job Description:

App Support Analyst will work with large and complex datasets related to system performance and reliability, contributing to the evaluation, recommendation, and implementation of business strategies. This role requires a foundational understanding of SRE principles and practices, including monitoring, alerting, incident management, and automation.

Job Responsibility:

Assist in mining and analyzing large sets of data related to system performance, availability, and reliability
Support the identification of gaps and opportunities for improvement in system reliability and performance using data-driven insights
Contribute to the development of strategic roadmaps for improving SRE practices and automation
Assist in defining and deploying key SRE metrics (SLIs, SLOs, error budgets) for measuring process improvement and system reliability
Support the implementation of feedback models and automated alerting systems
Conduct research and contribute to the creation of artifacts to drive simplification and automation of SRE processes
Participate in root cause analysis, identifying faults in code, proposing solutions, implementing changes, and optimizing code for performance
Assist in reviewing and authoring operational procedures related to SRE best practices and incident response
Support the distillation of complex technical information into executive-level narratives
Contribute to foundational and execution work streams for process improvement and automation initiatives within the SRE domain
Collaborate with Domain, Technical architecture, and SRE teams to drive efficiency and reliability
Assist in developing and maintaining dashboards and reporting to provide visibility into system health and performance
Participate in on-call rotation and incident response activities as needed

Requirements:

3-5 years of experience in Data Analysis or a related field
Foundational understanding of SRE Fundamentals: Service Levels Concepts (SLI, SLO, SLA, Error Budget), Toil reduction, Automation, Observability primers, Chaos Engineering, and Production Management
Basic understanding of Observability Fundamentals: Golden Signals, Service Mapping, Business Transactions, Metrics-Logs correlations, Forecasting, and Trend analysis
Developing skills in Root Cause Analysis: Identifying faults in code, providing a clear path to resolution, implementing the change, and optimizing code for performance (O-notation)
Experience with at least one statistical computer language like Python, or an equivalent
Working knowledge of Linux, Docker, Kubernetes, Observability stacks (e.g., Grafana, ELK), Middleware (Kafka), and databases (Oracle)
Excellent problem-solving skills
Strong communication and collaboration skills

Nice to have:

Experience with data visualization tools and creating dashboards for monitoring and reporting on SRE metrics
Familiarity with on-call procedures, incident management tools, and SRE best practices

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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App Support Analyst