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APM Technical Support Engineer

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New Relic

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! This is a foundational role specifically designed for early-stage professionals and ambitious career changers who possess the core technical aptitude and are looking for a significant challenge and rapid skill development. It's your chance to start building a solid career foundation.

Job Responsibility:

  • Become a Technical Problem Solver: Work closely with our engineering teams to creatively and relentlessly resolve complex technical issues for our global customer base
  • Support Core Observability: Master the installation, configuration, and data exploration of our core APM products across diverse, cutting-edge environments including microservices, containers, and orchestration platforms
  • Be the Customer Advocate: Use your technical insight to identify recurring issues, suggest improvements, and ensure customer needs are clearly documented as feature requests or bug reports for our Product Organisation
  • Deliver Superior Service: Provide expert troubleshooting and software support via email, phone, and social channels, ensuring our customers feel delighted, even when they are facing a challenge
  • Grow Your Expertise: Continuously advance your technical skills through dedicated training and exposure to new application features and emerging observability standards like OpenTelemetry

Requirements:

  • A genuine passion for delighting customers and maintaining a positive approach, even during high-pressure situations
  • Proven experience (including internships, academic projects, or bootcamps) in delivering superior end-user software support
  • Strong analytical and troubleshooting abilities
  • A foundational understanding of web technologies
  • Competence with one or more key development frameworks: Java, .Net, PHP, Ruby, Python, or Node
  • A profound hunger for knowledge and intense curiosity about new software technology and application behaviour
  • An infectiously positive attitude and the ability to focus on possibilities rather than obstacles

Nice to have:

  • Certifications in relevant application development technologies
  • Prior experience in a DevOps, Software Engineering, or Technical Support role
  • A background in Network, System, or Database Administration
  • Familiarity with container orchestration platforms like Kubernetes
  • Comfort in analysing and interpreting application logs
  • Knowledge of OpenTelemetry and other open source observability frameworks
What we offer:
  • Hybrid working model
  • Ongoing support from your Manager to ensure continuous learning and development
  • Flexible workforce model (fully office-based, fully remote, or hybrid)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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