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APJ Clinical Associate

Australia, Melbourne · Job Posted February 18, 2026
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Job Description

As a Clinical Associate you will support the customer success efforts of our clinical AI products for our Japan based customers, by providing our users with detailed & precise templates to assist with their document generation on Heidi as well as generating written & video content for our website. You’ll work closely with both our Medical Knowledge (MK) and Business teams.

Job Responsibility

  • Use your clinical knowledge to design and customise specialised note & document templates upon request by clinicians and the MK & Business teams
  • Transform clinical notes and documentation examples provided by our users, into meticulously crafted templates that are compatible with Heidi
  • Collaborate with users to optimise & enhance their existing templates, to help them to achieve their desired outputs
  • Write content for our website and film short videos demonstrating how Heidi’s templates can be used by different clinicians working in a broad range of environments
  • Develop a deep understanding of our product and how our clients use Heidi in their practice
  • Provide exceptional customer support to our users, by promptly addressing inquiries, and efficiently triaging and resolving issues

Requirements

  • Native or fluent Japanese language skills and fluent English language skills required (both written and verbal)
  • Early career experience in nursing, allied, mental health - keen to start a career in healthtech with a focus on AI and content
  • Have at least 30-38 hours of availability per week (hybrid/remote), ideally based on the Australian East Coast and/or in Singapore
  • You are action-oriented and hands-on, capable of both strategic thinking and operational delivery
  • Demonstrated ability to work cross-functionally, value feedback, and lead through influence rather than hierarchy
  • You iterate quickly, adapt to setbacks, and find creative paths to results

Nice to have

  • Prior experience or knowledge of online content creation (blogs, videos) & SEO is advantageous, but not required
  • Prior experience with software tools like Notion, Loom, ChatGPT, Intercom and basic understanding of coding languages like HTML, JS, Python are advantageous, but not required
  • Research background with evidence based clinical case studies which have been published is a desirable bonus

What we offer

  • Flexible work with a hybrid environment
  • Additional paid day off for your birthday and wellness days
  • Discounted corporate gym memberships
  • A generous personal development budget of $500 per annum
  • Learn from some of the best engineers and creatives, joining a diverse team
  • Become an owner, with shares (equity) in the company, if Heidi wins, we all win
  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
  • If you have an impact quickly, the opportunity to fast track your startup career

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