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As a Clinical Associate you will support the customer success efforts of our clinical AI products for our Japan based customers, by providing our users with detailed & precise templates to assist with their document generation on Heidi as well as generating written & video content for our website. You’ll work closely with both our Medical Knowledge (MK) and Business teams.
Job Responsibility:
Use your clinical knowledge to design and customise specialised note & document templates upon request by clinicians and the MK & Business teams
Transform clinical notes and documentation examples provided by our users, into meticulously crafted templates that are compatible with Heidi
Collaborate with users to optimise & enhance their existing templates, to help them to achieve their desired outputs
Write content for our website and film short videos demonstrating how Heidi’s templates can be used by different clinicians working in a broad range of environments
Develop a deep understanding of our product and how our clients use Heidi in their practice
Provide exceptional customer support to our users, by promptly addressing inquiries, and efficiently triaging and resolving issues
Requirements:
Native or fluent Japanese language skills and fluent English language skills required (both written and verbal)
Early career experience in nursing, allied, mental health - keen to start a career in healthtech with a focus on AI and content
Have at least 30-38 hours of availability per week (hybrid/remote), ideally based on the Australian East Coast and/or in Singapore
You are action-oriented and hands-on, capable of both strategic thinking and operational delivery
Demonstrated ability to work cross-functionally, value feedback, and lead through influence rather than hierarchy
You iterate quickly, adapt to setbacks, and find creative paths to results
Nice to have:
Prior experience or knowledge of online content creation (blogs, videos) & SEO is advantageous, but not required
Prior experience with software tools like Notion, Loom, ChatGPT, Intercom and basic understanding of coding languages like HTML, JS, Python are advantageous, but not required
Research background with evidence based clinical case studies which have been published is a desirable bonus
What we offer:
Flexible work with a hybrid environment
Additional paid day off for your birthday and wellness days
Discounted corporate gym memberships
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career