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Researching and implementing new AI technologies and methodologies
Working with data scientists and other stakeholders to understand business needs and goals
Ensuring the AI systems are aligned with the company’s business strategy
Providing expertise and guidance on AI capabilities and systems
Ensuring that all AI initiatives follow compliance and regulatory requirements
Collaborating with other teams to implement and improve AI functionality
Build AI agent from scratch using product requirements
This includes developing the agent, testing different scenarios including knowledge retrieval and support journeys, and writing simulation tests
This can (should) also include interfacing directly with the client in a product capacity, ensuring that the agent is meeting their needs and can connect to all necessary APIs/databases to do its job
Review live conversations and client feedback, using the experience manager
This includes identifying negative conversations using evaluation tools, creating issues for bad conversations, receiving issues from the client, and so on
This is the steady state of the agent -- regularly checking in, making improvements, evaluating metrics
Hands-On React development lifecycle and component lifecycle
Requirements
3+ years of experience AI and related domains
3+ years of experience conceptualizing and architecting the target environment for AI solutions
5+ years hands-on development experience using React JS, especially core concepts/philosophies of developing with React and front-end frameworks in general
5+ years ReactJS and Typescript experience, comfortable with VCS using Git, and other standard engineering workflows, understanding of LLMs and writing API integrations in Typescript
3+ years of experience supporting professional services sales cycle including proposal development, RFP responses, and account expansion initiatives
Bachelors in Computer Science or equivalent work experience
Must reside in the US
Nice to have
Project lead experience with a global team
Relevant certifications in AI domains
What we offer
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match