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AltoVita Logo AltoVita · IT - Software Development

APAC Operations & Supply Chain Lead

Singapore, Singapore · Job Posted May 27, 2026
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Job Description

We are seeking a highly skilled and dedicated Customer Success Team Lead / Supply Chain Manager with proven experience in delivering strategic support to corporate clients and relocation management partners across APAC. This role will be overseeing the Customer Success team in the region and responsible for driving growth of the supply chain.

Job Responsibility

  • Manage strategic partnerships with key hospitality partners across APAC
  • Drive commercial value by securing privileged terms, negotiated rates, improved payment terms, and enhanced partnership agreements
  • Ensure strong compliance, governance, and operational standards across the regional supply chain
  • Oversee content quality and enrichment (ESG, Compliance) to improve partner performance and customer experience
  • Build and maintain strong long-term relationships with regional partners through regular in-market engagement and travel
  • Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets
  • Partner with regional operations leadership to drive operational best practices across APAC
  • Support the adoption and implementation of technology and process improvements across regional operations teams
  • Lead by example in creating a high-performance, collaborative, and commercially focused operational culture across APAC (Guest Experience & Customer Success)
  • Work closely with Product teams to align on feature development and tooling that supports supply chain optimisation and operational efficiency, specific to APAC
  • Collaborate with internal stakeholders to improve workflows, reporting, and operational visibility (Finance, Client Development, Sales, Supply Chain)

Requirements

  • 10+ years of experience in corporate housing, global mobility or relocation is a must
  • Proven track record in the corporate accommodation industry (relocation, serviced apartments, hospitality, corporate agency, corporate housing among others)
  • Self-motivated, with proven success in managing global mobility & RMC clients
  • Fast learner, problem solver

What we offer

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore
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