APAC Manager, Support Engineering Job at Mixpanel (Bengaluru)

Support Engineer, APAC

We're looking for a Support Engineer, APAC to join our growing Technical Solutio...

Location

Japan , Tokyo

Salary:

Not provided

Anaconda

Expiration Date

February 11, 2026

Requirements

5+ years of experience in technical support engineering, systems administration, or similar customer-facing technical roles
Strong Linux system administration skills (RHCSA-level proficiency or equivalent)
Experience with containerization technologies (Docker, Kubernetes)
Proficiency with at least one major cloud platform (AWS, Azure, or GCP)
Experience debugging Python applications and troubleshooting package management issues
Working knowledge of authentication technologies (SAML, OAuth, LDAP)
Demonstrated experience guiding customers through technical troubleshooting via remote communication
You embody our values of Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Job Responsibility

Troubleshoot medium to high complexity technical issues across Anaconda's cloud and on-premises products, including debugging Python code and conda ecosystem challenges
Manage customer cases within defined SLAs, providing clear communication and accurate expectations throughout the resolution process
Perform upgrades and configuration of Anaconda enterprise applications on customer infrastructure, including air-gapped and high-availability environments
Identify patterns in customer issues and log actionable feedback to Product and Engineering teams to influence product improvements
Create and maintain technical documentation that helps customers self-serve and supports future team members joining the region
Collaborate cross-functionally with professional services, solutions architecture, and engineering to resolve complex customer challenges
Participate in a 24/7 on-call rotation for urgent enterprise client requests

What we offer

Insurance Coverage
Paid Holidays
Learning and Development Stipend
Monthly Wellness Stipend

Fulltime

Senior Support Engineer, On Prem / DC (APAC Shift)

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
Experience and/or familiarity with JVMs
In-depth operating system knowledge (e.g. Windows and/or Linux)
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
Strong degree of empathy for the customer experience
Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and potentially mentoring your team
Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
Excellent communication skills, possessing the ability to support customers over email, or screen-shares

Job Responsibility

Use professional written and verbal communications to customer base to resolve application issues
Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
Ability to explain the why behind issues and guide the customer to resolution with logic and context
Creation and curation of knowledge-base articles and documentation to help customers help themselves
Customer escalation support
Evaluate active tickets, prioritizing workload, and monitoring queue health
Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
Advocate for our customers, influence product direction through customer feedback
Develop into a highly skilled support engineer with subject matter expertise in all types of technologies across the Atlassian stack

What we offer

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Application Trading Support Engineer

The role of Application Trading Support Engineer carries responsibility for the ...

Location

China , Hong Kong

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Degree in an IT, Engineering or Mathematics-related discipline
Minimum of 5 years of related experience as application trade support engineer providing L1 and L2 support
Experience in a business facing application support role in Investment Bank
Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
Exposure to network connectivity investigation and diagnostics
Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling

Job Responsibility

Provide support for QPS applications and ready to cover early morning APAC hours
Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
Liaise with Business users and IT counterparts on potential process improvements
Liaise with development teams on future applications and improvements
Take ownership of issues through to resolution or escalation, as appropriate
Pro-actively improve the quality of systems and service, and increase business value
Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Manager, Electrical Engineering

The Manager, Electrical Engineering is responsible for the technical workstreams...

Location

Japan , Tokyo

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

Degree in Engineering
Minimum of 5 years in design projects focused in PV Plants, substations, and high voltage lines
Experience in interconnection application process with TSO in Japan
Experience in managing engineering projects, including management of external contractors
Renewable energy or Power utility experience preferred
Applicable practices and regulations
Substation Commissioning and tests
Knowledge of photovoltaic system design and its various components
Detailed understanding of HVI components and SLDs
Strong communication, project management, problem-solving and teamwork skills

Job Responsibility

Plan and manage engineering activities, including Engineering tender preparation, contractor selection and management throughout project
Coordinate interaction with internal global technical teams
Oversee the development of engineering designs at various stages, ensuring compliance with local regulation and market practice
Manage interconnection application process with the TSO
Support country teams (PMO) during business development opportunities, from a technical perspective
Create project schedules for RFP tenders and project development, ensuring timely and budgeted completion
Provide specialized technical support during tender processes (RFPs), including the revision of HVI supporting documents and single line diagrams
Ensure Capex optimization throughout project development, ensuring maximum project profitability
Coordinate key studies for integration in engineering projects
Establish relationships with suppliers and support APAC procurement team in bid/award processes for services

What we offer

Professional experience in a leading global company in the renewables industry with flexible work conditions
Recognition through remuneration compatible with the role and other additional benefits
Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

Fulltime

Field Service Engineer

As part of the Instrument Services team, you will take ownership of cases assign...

Location

Japan , Tokyo

Salary:

Not provided

10x Genomics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
Multi-year experience with the service and repair of analytical laboratory instruments
Demonstrated ability to operate independently and manage multiple priorities
Understanding of critical customer experience factors and after sales service
Excellent customer facing communication and interpersonal skills
Detail oriented and able to effectively collaborate within a cross functional team
Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
Fluent Mandarin and English language skills written and spoken
Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Job Responsibility

Take ownership of cases assigned, driving & delivering high quality service resolution
Provide timely onsite support to address service repair issues at customer sites according to contract prioritization
Ensure the timely completion of all required service documentation
Follow up with customers regarding instrument performance post service intervention
Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions
Perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment
Effectively and safely utilize test equipment, hand tools and power tools when needed
Responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies
Support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment
Monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments

What we offer

Competitive and comprehensive health benefits package
Competitive easy-to-use benefits that promote wellbeing and make your life easier
Family friendly policies like parental leave
Generous Time Off

Fulltime

Senior Solution Engineer

The Solution Engineer is responsible for delivering thought leadership to compan...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

5-6+ years' experience in a Pre-Sales/Solution Consultant role, preferably in the SaaS industry / ecommerce industry
Experience supporting the APAC region, with a strong preference for candidates who have worked in or with the Southeast Asia market
Strong analytical, creative problem solving and presentation skills
Customer oriented with highly professional communication skills. Previous customer facing experience is a must
Ability to jump into different environments, adapt, and learn new skills and processes quickly
Can articulate the benefits of using our solutions to prospective customers across a broad array of industries

Job Responsibility

Articulate the benefits of using Mirakl to prospective customers across a broad array of industries
Bring diligence to a prospect’s decision making process by presenting and evaluating solution options, and driving consensus among key stakeholders
Build and present standard and custom software demonstrations to both executive and user level audiences
Present companies technology infrastructure, including demonstrating deep familiarity with companies hardware, software, networking and security stack
Assist the sales account executives in responding to RFI/RFPs
Interact with Product Marketing, Client Success, and Product Management to articulate the requests of the market

Sr. IT Manager, APAC

The Sr. IT Manager in the Customer Technology Services team is responsible for w...

Location

Singapore; India , Singapore; Mumbai

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience in IT support, with at least 2 years in a team lead role
Strong knowledge of end user / customer technologies, including Windows/Mac OS, Microsoft 365, collaboration tools (e.g., Teams, Zoom), and endpoint management platforms (e.g., Intune, SCCM, JAMF, PDQ, etc.)
Proven experience managing global teams or working in a follow-the-sun support model
Excellent interpersonal and communication skills, with the ability to lead across cultures and time zones
Strong organizational and problem-solving abilities with a focus on continuous improvement
Ability to handle competing priorities and adapt to changing demands
Technical acumen and troubleshooting
Workload planning and resource allocation
Customer focus and stakeholder management

Job Responsibility

Team Leadership & People Management: Supervise, mentor, and motivate a team of Customer Technology Services Engineers, supporting their professional growth, conducting regular performance reviews, and coordinating training or upskilling as needed
Workload Management: Allocate and balance work assignments based on team capacity, project priorities, and customer needs, ensuring timely completion of tasks and optimal resource utilization
Operational Oversight: Monitor daily CTS activities (including but not limited to Vulnerability management and Patch/Update management, conference room readiness), track key metrics, and drive continuous improvement initiatives to enhance service quality and efficiency
Collaboration & Communication: Facilitate effective communication within the team and with other departments, ensuring shared understanding of goals, expectations, and best practices
Customer Engagement: Work closely with customers (internal and external) to understand their technology needs, fulfil service requests, resolve incidents, resolve escalated incidents, and ensure high levels of customer and CTS Engineer satisfaction
Technical Guidance: Provide guidance and support to CTS Engineers on complex technical issues
serve as an escalation point for critical / major incidents
Project Participation: Collaborate with other stakeholders on project planning, implementation, and post-project reviews when CTS Engineers are needed for project support
Reporting: Maintain clear records on team performance, workload distribution, customer feedback, and areas for improvement
provide regular updates to management

APAC Manager, Support Engineering

Mixpanel

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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