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Apac Learning & Development Manager

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Randstad

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Location:
Singapore , Singapore

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

8000.00 - 9000.00 SGD / Month
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Job Description:

This regional leadership role focuses on elevating service excellence through strategic capability building and performance-driven learning initiatives.

Job Responsibility:

  • Set the Direction: Create and run a learning plan for the APAC region that matches company goals and global standards.
  • Global Collaboration: Work closely with Global HQ and local management to ensure training is consistent across the region while still meeting local needs.
  • Modern Methods: Use new ways of teaching, such as digital learning, AI tools, and bite-sized training (micro-learning).
  • Skills Building: Design programs for Service Managers to lead better and for Technicians to improve their technical skills.
  • Customer Focus: Teach teams how to provide great customer service and handle complaints properly.
  • Measure Success: Set up a framework to track skills and use data to show how training improves job performance.
  • Learning Formats: Manage a mix of online, in-person, and hands-on training that can be used in different countries.
  • Team Learning: Encourage staff to learn from each other through coaching and group discussions.
  • New Products: Work with the technical and product teams to make sure staff are trained and ready whenever a new product is launched.
  • Main Point of Contact: Act as the primary expert for all training matters in APAC, advising senior leaders on how to develop their staff.
  • Manage Trainers: Lead and support the network of trainers and subject matter experts across the region.

Requirements:

  • At least 8 years of experience in Learning & Development (L&D), ideally in a technical or service-based industry.
  • Strong skills in teaching, coaching, and managing people at different levels of the business.
  • A good understanding of how adults learn and how to design effective training programs.
  • Knowledge of how customer service operations work and what makes a service team successful.
  • Experience working with different cultures and managing teams remotely across various countries.
  • Able to manage projects, handle changes in the business, and use data to track results.
  • Degree in Human Resources Management, Business Administration, or a relevant discipline.

Additional Information:

Job Posted:
May 05, 2026

Expiration:
June 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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