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At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations. We’re currently looking for a high caliber professional to join our team as APAC Immigration Lead, Vice President - Hybrid. The APAC Immigration Lead is a seasoned professional who plays a critical role in the operational delivery and management of Citi's global immigration programs within a designated area or cluster. Reporting directly to the Immigration Group Manager, this individual will be responsible for executing strategies, implementing standardized policies and processes, and providing expert advisory services to business and HR colleagues. The role requires strong leadership to guide and support a team, ensuring a seamless and compliant immigration experience for employees.
Job Responsibility:
Lead the day-to-day execution and management of global immigration programs within a specific cluster
Implement and ensure adherence to Citi's Global Immigration Policy and governance framework
Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners
Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement
Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs
Provide expert immigration advisory support to internal business managers and HR community
Manage internal reviews or audits of immigration data, processes, and policies
Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness
Identify, assess, and escalate potential global/regional immigration risks
Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms
Monitor vendor performance within the cluster against service level agreements
Utilize data and insights for compliance and risk strategies
Design escalation frameworks for resolving concerns, case issues, service issues, or negative adjudications
Oversee the deployment of dashboards, real-time employee case updates, and risk analytics
Manage vendor relationships and associated costs
Conduct periodic reviews to assess immigration vendor support
Provide leadership, guidance, and mentorship to a team of immigration specialists or analysts
Collaborate cross-functionally with Regional and Country Legal, HR Advisory teams, HR Shared Services, Total Rewards, and Talent Acquisition
Ensure timely and effective communication of immigration policy updates and process changes
Serves as liaison to and also manages vendors
Liaisons with Finance, Reconcilement Team, and Accounts Payables on accounting/payment/account proofing matters
Appropriately assess risk when business decisions are made
Requirements:
6-10 years of relevant experience
Strong foundational knowledge of immigration laws and regulations, particularly within their designated cluster or functional area
Excellent communication skills
Attention to details
Global mind-set and experience in working in multi-national companies
Ready for changes and challenges
Proven ability to operate and influence effectively within a matrixed and flexible organizational structure
Excellent relationship management skills, a commitment to customer service, and experience with supplier management
Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities
Exceptional interpersonal, verbal, and written communication skills, with the ability to present complex information clearly to diverse audiences