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The Program Support Officer provides high-quality administrative and operational support to ensure the seamless delivery of program objectives. As a primary point of contact, you will deliver friendly, responsive, and accurate advice to internal and external stakeholders. You will be instrumental in fostering a culture of service excellence, contributing to continuous process improvement, and maintaining a collaborative team environment.
Job Responsibility:
Provide comprehensive administrative assistance to Program Managers and broader project teams to ensure milestones are met
Coordinate and enact secretariat duties for meetings and working groups, including agenda preparation, minute-taking, and tracking action items
Proactively maintain and update program logs, risk registers, and databases to ensure data integrity
Assist in the creation, formatting, and quality assurance of project briefs, reports, and correspondence
Administer business processes required to authorise, share, and archive projects and official records
Facilitate stakeholder engagement by coordinating workshops, training sessions, and user-acceptance activities
Help maintain program communication channels, ensuring updates are disseminated clearly and consistently to the right audiences
Requirements:
Demonstrated experience in providing high-level administrative support within a project or program environment, including the ability to manage complex secretariat tasks
Proven ability to draft, edit, and proofread professional documentation and reports with a high degree of clarity and attention to detail
Strong ability to prioritise competing tasks, maintain accurate registers/logs, and meet deadlines in a fast-paced environment
Excellent interpersonal skills with the ability to coordinate work groups and facilitate positive interactions between project teams and external stakeholders
A proactive approach to identifying administrative bottlenecks and suggesting practical solutions to improve program workflows