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Ao3 client liaison officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Southport

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

50.00 - 51.00 AUD / Hour
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Job Description:

Randstad is currently recruiting for multiple Customer Service Officers for a role with Queensland State Government. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. We're looking for individuals who thrive in fast-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts. This is a high-priority, time-sensitive role with applications closing by the end of the day on Friday 20 March 2026. We are interviewing immediately to confirm an April 2026 start date for an initial 2-month assignment until June 2026, with potential for extension. This is a full-time working week on a rotating roster between 8:00 am and 5:00 pm, paying a competitive rate of $51.12 per hour plus super.

Job Responsibility:

  • Providing a high-quality customer experience, you’ll approach situations with empathy and resilience
  • Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters
  • Apply legislative knowledge to make informed decisions
  • Educate customers of policies and repayment procedures
  • Handle questions and complaints, escalating when needed, and keep accurate records

Requirements:

  • Experience gained within Banking, Insurance, Financial Services, or Sales environments will be highly regarded, specifically in roles focused on Complex Account Management, Conflict Resolution, or Debt Recovery
  • Exceptional communication and negotiation skills, with experience managing complex or sensitive situations
  • Demonstrated high-level proficiency in various computer systems and CRM platforms, with an ability to quickly adapt to new technology
  • Strong interpersonal abilities, with a background in working collaboratively within a team
  • Experience in interpreting and applying relevant legislation and procedures to ensure compliance
  • Ability to build relationships and effectively engage with a diverse range of customers
  • Proven ability to meet individual and team KPIs in a target-driven professional environment
  • A highly motivated individual, focused on achieving personal goals and actively supporting team success
  • Able to work on rotating shifts Monday-Friday 8am-5pm
  • Must be able to pass a criminal history check to be successful for the role
What we offer:
  • Be part of a supportive team that values your well-being and professional growth
  • An exciting opportunity to work within QLD State Government
  • Competitive hourly rate
  • Comprehensive training programs to build your skills and advance your career
  • Exclusive access to candidate benefits portal with discounts across health insurance, phone plans, grocery stores and other retail stores

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 05, 2026

Work Type:
On-site work
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