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Flight Centre Travel Group is one of the world's largest travel companies, and our Corporate Technology team sits at the heart of keeping it moving. We're looking for an experienced ANZ Corporate Support Leader to take ownership of our Maintenance & Support function - a team that keeps corporate travel technology running reliably for some of Australia's and the Globes largest businesses. This is a role for someone who thrives in complexity. You'll lead across Customer Delivery, Vendor Management, Reporting, and Incident Management pillars, supporting a suite of niche corporate travel platforms and internal business applications. You'll manage competing project demands, lead change adoption across the team, and ensure new systems and processes land well - all while keeping day-to-day operations running at pace. You won't just be keeping the lights on - you'll be shaping what comes next, with an active automation program and a team running at 98.9% SLA.
Job Responsibility:
Lead and develop a team of Team Leaders, Assistant Team Leaders, and Technical Analysts across Customer Delivery, Vendor Management, Reporting and Incident Management
Own SLA performance, queue health, escalation management, and breach response across all supported corporate brands
Drive the automation and process improvement roadmap
Lead change readiness and adoption planning for system migrations, platform transitions, and new application onboarding
Manage concurrent projects and competing priorities across a dynamic pipeline of in-flight work
Manage application support across a suite of niche corporate travel platforms and internal business tools
Oversee local and global incident management processes
Act as the key liaison with executive stakeholders and leadership teams
Own executive reporting and performance presentations to senior leadership
Manage headcount, resourcing, onboarding, performance reviews, and team planning
Partner with Deployment, Product, Engineering, and PMO to onboard new applications, resolve blockers, and shape future support capability
Foster a team culture built on recognition, knowledge sharing, and continuous improvement
Requirements:
Minimum 3 years' proven people leadership experience within IT/application support or a technical operations environment
Demonstrated experience owning SLA performance, escalation management, and operational reporting at a team or department level
Strong stakeholder management skills - comfortable operating from analyst level through to CTO
Solid understanding of incident, service, and change management workflows
ITIL Foundation preferred
Hands-on exposure to automation or low-code platforms such as Power Automate or Power Apps - highly advantageous
Nice to have:
Experience in the travel industry or with niche corporate travel technology platforms
A Certificate or Diploma in IT, Business Systems, or Computer Science
A project or change management certification
What we offer:
Inclusive company culture
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development
Exclusive Staff Discounts
Travel Discounts
Career opportunities across the globe
Corporate Health Discounts
Mental Health Support and Employee Assistance Program
Regular awards nights, social team-building and industry events