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Marriott's Anytime Ambassadors deliver personal service by responding to the inquiries of our most loyal guests via phone, and email. Anytime Ambassadors answer a global phone line and global email cue to expedite requests of our members in the absence of their Personal Ambassador or for Ambassador member immediate needs. They actively listen and answer questions to resolve issues in an efficient manner. Anytime Ambassadors are responsible for evaluating and analyzing each guest's needs and recommending tailored travel solutions that enhance their travel experience, deepening their loyalty to Marriott's products and services. They also follow through on immediate guests needs with time sensitivity or escalate more complex requests back to a member's Personal Ambassador for actioning.
Job Responsibility:
Deliver personal service by responding to inquiries of loyal guests via phone and email
Answer global phone line and global email cue to expedite member requests
Actively listen and answer questions to resolve issues efficiently
Evaluate and analyze each guest's needs and recommend tailored travel solutions
Follow through on immediate guest needs with time sensitivity or escalate complex requests to Personal Ambassador
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Report accidents, injuries, and unsafe work conditions to manager
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested
Requirements:
High School diploma or G.E.D. equivalent
6 months related experience in Loyalty Knowledge Group or higher Knowledge group required