Antisocial Behaviour assistant

• Supporting the ASB Caseworkers, within the Housing Specialisms Team, to deliver reliable, repeatable, and consistent services that residents value and are satisfied with
• Supporting robust performance against all KPIs and targets
• Providing strong administrative support and respond to enquiries from residents at first point of contact
• Maintaining accurate and detailed customer records in relevant systems, adhering to data protection legislation when discussing personal data
• Ensuring that the team are aware of any red flag issues
• Completing administrative activities including but not limited to: Scanning and indexing, compiling chronologies, data input, minute taking, mail merges, reviewing and refreshing customer data, post management, invoice management, arranging meetings and training, processing customer surveys, and questionnaires

• Organised and have a flexible working approach
• Excellent verbal and written communication skills
• Experience of using Microsoft office packages is essential
• Fantastic customer service skills
• A can-do attitude and be motivated by keeping promises to residents
• Administrative skills

competitive salary and package