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Anti Social Behaviour Triage Officer

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Location:
United Kingdom , Stevenage

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

33699.00 - 37105.00 GBP / Year
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Job Description:

Provide a comprehensive triage service for all reports of anti-social behaviour involving council tenants, leaseholders and residents. Assess new reports, gather required information, complete vulnerability risk assessments, make safeguarding referrals, arrange emergency works or target hardening, and ensure accurate case recording. Work closely with ASB Officers, Housing Officers and partners to ensure cases are managed promptly and effectively.

Job Responsibility:

  • Provide a comprehensive triage service for all reports of anti-social behaviour involving council tenants, leaseholders and residents
  • Assess new reports, gather required information, complete vulnerability risk assessments, make safeguarding referrals, arrange emergency works or target hardening, and ensure accurate case recording
  • Work closely with ASB Officers, Housing Officers and partners to ensure cases are managed promptly and effectively
  • Assess incoming ASB reports including hate incidents
  • Complete initial investigations and open cases
  • Identify victims, witnesses, perpetrators and agency involvement
  • Provide advice, reassurance and manage expectations
  • Carry out vulnerability risk assessments and safeguarding referrals
  • Identify early intervention opportunities
  • Pass escalating cases to ASB Officers
  • Maintain accurate records and correspondence
  • Work collaboratively with Police, Probation, Social Care and other partners

Requirements:

  • Detailed knowledge of ASB legislation and tools
  • Experience managing caseloads and maintaining accurate records
  • Experience completing risk assessments and working with vulnerable people
  • Ability to remain calm, professional and resilient
  • Strong communication and problem-solving skills
  • Ability to persuade, influence and handle difficult situations sensitively
  • Ability to work independently and as part of a team
  • A full UK driving licence is essential
  • Enhanced DBS check applies
What we offer:
  • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • Flexible working: available upon request, subject to operational requirements
  • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated
  • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
  • 25 days holiday rising to 31 days (depending on Local Government service)
  • An extensive range of learning and development opportunities
  • Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans
  • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
  • Discounted Health and Fitness membership
  • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Additional Information:

Job Posted:
February 13, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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