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Anti-Social Behaviour Resolution Specialist

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Social Value Portal Ltd

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Location:
United Kingdom , Ealing, West London

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

34800.00 - 42126.00 GBP / Year
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Job Description:

Join a values-led housing organisation as an Anti-Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi-agency partnerships to deliver effective community safety outcomes and excellent customer service.

Job Responsibility:

  • Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action
  • Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court-ready documentation
  • Court Representation: Work alongside the in-house legal team and represent the organisation at court hearings
  • Multi-Agency Working: Attend multi-agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution
  • Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support
  • Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case
  • Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies
  • Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required
  • Advisory Support: Provide guidance and coaching to colleagues on lower-level ASB cases and quality assurance in ASB practice

Requirements:

  • Full UK driving licence and access to own vehicle with the ability to travel across the operational geography
  • Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks
  • Previous experience managing complex ASB casework including contested legal action and mediation
  • Up-to-date knowledge of anti-social behaviour legislation, regulation and best practice
  • Experience drafting legal and court documentation and representing cases at court
  • Proven ability to manage workload, prioritise complex cases and meet deadlines
  • Strong written and verbal communication skills with the ability to build rapport with residents and colleagues
  • Confident stakeholder management skills within multi-agency environments
  • Excellent IT skills with experience using case management and reporting systems
  • GCSEs (or equivalent) in Maths and English, Grades A* to C

Nice to have:

  • CIH membership or willingness to work towards a recognised housing qualification
  • Experience in coaching, training and quality assurance relating to ASB practice
What we offer:
  • 25 days’ holiday (Plus Bank Holidays)
  • Up to 8% contributory pension
  • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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