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Animal Control Administrator

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Napier City Council

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Location:
New Zealand , Napier

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Category:

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Contract Type:
Not provided

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Salary:

59700.00 - 70300.00 NZD / Year

Job Description:

Animal Control plays an important role in keeping our community safe while promoting responsible pet ownership. As Animal Control Administrator, you’ll be the first point of contact for enquiries and complaints, providing accurate advice and supporting regulatory processes that ensure compliance with relevant legislation. Reporting to the Team Leader Animal Control, you’ll manage dog registration processes, maintain key systems including the National Dog Database and Council’s customer relationship management system, and support regulatory administration activities across the team. From coordinating hearings and appointments to assisting with shelter reception and financial reconciliations, your work will help ensure services run smoothly, professionally and with a strong customer focus.

Job Responsibility:

  • Act as the first point of contact for Animal Control enquiries and complaints
  • Manage dog registration processes, notices, penalties and database administration
  • Maintain accurate records across National Dog Database and MagiQ Enterprise systems
  • Coordinate hearings, appointments and correspondence relating to infringements and classifications
  • Provide face-to-face customer service at the animal shelter and support community education initiatives

Requirements:

  • 3–5 years’ administration experience, ideally in a regulatory or compliance environment
  • Confident using Microsoft Office and able to quickly learn new systems and processes
  • Highly organised with strong attention to detail and accuracy, particularly in financial and database work
  • A clear communicator who delivers excellent customer service across diverse situations
  • An interest in animal welfare and the ability to understand and apply relevant legislation

Nice to have:

Prior experience in animal control and/or local government administration

What we offer:
  • 5 weeks' annual leave after 2 years service
  • Discounted Health Insurance Work Scheme + Eye Test Subsidy
  • Retailer Discounts + Study assistance
  • Employee Assistance Program (OCP)
  • Quarterly values awards + Birthday vouchers + Social club
  • Free flu vaccinations (annual)
  • Ka Awatea Cultural Wānanga + NCC Kapa Haka
  • Te Reo Māori language classes

Additional Information:

Job Posted:
February 24, 2026

Expiration:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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